Tech Support Assistant
The Smart Local (TSL) Media GroupSingapore13 days ago
Full-timeInformation Technology
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About The Role
We are seeking a highly motivated Tech Support Intern to join our Tech team.
You should be passionate about technology, have excellent problem-solving skills, and be able to communicate technical information to non-technical users effectively.
This unique opportunity will allow you to be exposed to the workings of a growing media company as well as working with an experienced team!
You must be able to commit to a minimum of 16-weeks (4 months) internship.
What You Will Do
We are seeking a highly motivated Tech Support Intern to join our Tech team.
You should be passionate about technology, have excellent problem-solving skills, and be able to communicate technical information to non-technical users effectively.
This unique opportunity will allow you to be exposed to the workings of a growing media company as well as working with an experienced team!
You must be able to commit to a minimum of 16-weeks (4 months) internship.
What You Will Do
- Work with the team to resolve Tech support requests from employees (hardware, software or network connectivity)
- Provide 1st level desktop, network and application support
- Support and troubleshoot software and hardware equipment needs across TSL SG and its overseas counterparts
- Investigate, diagnose and resolve software and hardware issues
- Support and maintain physical security systems such as CCTV, door access etc.
- Maintain and update technical documentation
- Collaborate closely with the HR team to ensure a smooth and seamless onboarding and exit process on IT related matters
- Assist with Asset Tracking and Asset Management
- Participate in ad-hoc projects and assignments as needed
- Possess or currently studying for a Diploma/Degree in Information Technology or equivalent
- Basic knowledge of operating systems, software, and hardware, including Windows and Mac OS
- Strong analytical and problem-solving abilities, ensuring accuracy and attention to detail
- Strong verbal and written communication skills
- Able to explain technical information to non-technical users in a clear and concise manner
- Able to work independently and as a team in a fast-paced environment
- Able to manage multiple activities and projects simultaneously
- Able to commit for a minimum of 16-weeks (4 months) internship
- Opportunity to set foot into the media industry through a leading, homegrown media company
- Practical experience in Tech Support Operations
- Gain hands-on experience in diagnosing and resolving software, hardware, and network issues while providing first-level support and maintaining IT systems across multiple locations
- Potential for future employment opportunities based on performance
Ready to apply?
Join The Smart Local (TSL) Media Group and take your career to the next level!
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