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Job Title: L1 Support Engineer (Network Support)
Location: Milpitas, CA
Duration: 6 Months (with possible extension)
Job Summary:
We are seeking a detail-oriented and customer-focused L1 Support Engineer with a strong foundation in IT helpdesk support, networking, and infrastructure. The ideal candidate will have hands-on experience in troubleshooting, network topologies, and protocols such as TCP/IP, along with basic Active Directory support. This role requires a proactive professional with strong communication skills to resolve technical issues and ensure smooth IT operations.
Key Responsibilities:
- Provide first-level IT support to end-users for hardware, software, and networking-related issues.
- Troubleshoot and resolve problems related to network connectivity, TCP/IP protocols, and system access.
- Monitor and respond to IT service tickets, ensuring timely resolution and escalation when necessary.
- Assist in the setup, configuration, and maintenance of workstations, printers, and other IT equipment.
- Support user account management in Active Directory (password resets, access rights, group policies).
- Document technical issues, solutions, and processes for knowledge base and reporting purposes.
- Collaborate with L2/L3 teams to escalate and resolve complex issues.
- Ensure compliance with IT policies, security standards, and infrastructure best practices.
Required Skills & Qualifications:
- 3–8 years of experience in IT helpdesk, desktop support, or network support.
- Strong understanding of networking fundamentals (LAN, WAN, routing, switching, DNS, DHCP).
- Proficiency in TCP/IP and troubleshooting connectivity issues.
- Familiarity with infrastructure components and enterprise IT environments.
- Experience with Active Directory administration and user management.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and customer service orientation.
- Ability to work independently and collaboratively within a team.
Nice to Have:
- Basic understanding of virtualization technologies (VMware, Hyper-V).
- Knowledge of ITIL framework and ticketing systems (ServiceNow, JIRA, or similar).
- Experience in remote desktop tools and VPN support.
Key Skills
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