Network Support Specialist

Job Title: L1 Support Engineer (Network Support)

Location: Milpitas, CA

Duration: 6 Months (with possible extension)

Job Summary:

We are seeking a detail-oriented and customer-focused L1 Support Engineer with a strong foundation in IT helpdesk support, networking, and infrastructure. The ideal candidate will have hands-on experience in troubleshooting, network topologies, and protocols such as TCP/IP, along with basic Active Directory support. This role requires a proactive professional with strong communication skills to resolve technical issues and ensure smooth IT operations.

Key Responsibilities:

• Provide first-level IT support to end-users for hardware, software, and networking-related issues.
• Troubleshoot and resolve problems related to network connectivity, TCP/IP protocols, and system access.
• Monitor and respond to IT service tickets, ensuring timely resolution and escalation when necessary.
• Assist in the setup, configuration, and maintenance of workstations, printers, and other IT equipment.
• Support user account management in Active Directory (password resets, access rights, group policies).
• Document technical issues, solutions, and processes for knowledge base and reporting purposes.
• Collaborate with L2/L3 teams to escalate and resolve complex issues.
• Ensure compliance with IT policies, security standards, and infrastructure best practices.

Required Skills & Qualifications:

• 3–8 years of experience in IT helpdesk, desktop support, or network support.
• Strong understanding of networking fundamentals (LAN, WAN, routing, switching, DNS, DHCP).
• Proficiency in TCP/IP and troubleshooting connectivity issues.
• Familiarity with infrastructure components and enterprise IT environments.
• Experience with Active Directory administration and user management.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service orientation.
• Ability to work independently and collaboratively within a team.

Nice to Have:

• Basic understanding of virtualization technologies (VMware, Hyper-V).
• Knowledge of ITIL framework and ticketing systems (ServiceNow, JIRA, or similar).
• Experience in remote desktop tools and VPN support.