Expedia – Project Manager – Marketing – Loyalty Programme

Duration: initial 6 months contract

Location: London (3 days required in the office)

Pay: £350-380/day PAYE

Responsibilities:

• Lead the global migration of loyalty program platforms from a business standpoint
• Write and socialise clear, actionable business requirements, effectively communicating them to product and technology teams
• Collaborate with product and technology partners to co-design solutions, proactively troubleshoot limitations, and ensure scalable outcomes
• Partner with communications teams to optimize go-to-market (GTM) and business-as-usual (BAU) messaging, tailoring content to reflect market-specific nuances
• Develop a strong understanding of existing legacy loyalty programs and program rules, clearly documenting changes
• Ensure a smooth transition of newly migrated programs to business as usual with a clear view of future optimisation opportunities
• Partner with stakeholders on business modelling for migration related initiatives
• Bring clear proposals for leadership review and alignment
• Maintain close partnership with supporting teams such as finance, messaging and legal

To be successful in this role you will need:

• Genuine passion for loyalty programs and a deep curiosity for solving traveller problems through data-driven insights
• Proven experience as a strategic business partner, bringing best practices and commercial acumen to drive impactful outcomes
• The ability to work cross-functionally and influence stakeholders across product, tech, comms, legal and operations
• To be adapt at tackling unstructured problems and finding solutions
• Have a traveller first mindset
• Ability to perform and prioritise in a dynamic and ever-changing environment
• To be a dedicated, high-energy, innovative, self-starter looking to have a significant impact on business
• Able to translate strategy into clear, actionable plans, and lead cross-functional teams to successful delivery

Experience/qualifications:

• Prior go-to-market experience within a global organisation
• High attention to detail and ability to communicate succinctly and at the executive level orally and in writing with fluency in PowerPoint and MS Office applications
• Demonstrated experience working with product and technology teams on strategic initiatives
• Efficient coordination and collaboration capabilities
• Strong business insight and experience in marketing strategy or analytics
• A strong understanding in developing and delivering engaging loyalty propositions
• Bachelor’s degree preferred