Project Manager

About Dialpad

Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.

Being a Dialer

At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

As a Project Manager, you will own the full deployment process for your customers and play a crucial role in setting them up for success. Throughout each engagement, you will lead the customer through the Dialpad Deployment Methodology, managing all aspects of their deployment. From the initial call to the final interaction, you'll have the opportunity to dazzle and support our clients at every step, making a lasting impact with each connection. You will be a subject matter expert, providing all customers with a world-class experience.

This position reports to our Sr. Manager, Professional Services, and has the opportunity to be based in our Buenos Aires, Argentina Office.

As a crucial component within the expansive Professional Services organization, Dialpad’s Project Management team is instrumental in the success and retention of our customers starting on day one of their Dialpad journey.

Dialpad’s Professional Services team is essential in educating and onboarding customers on Dialpad products. This team aligns closely with Sales, Customer Success, and Support to improve our product deployment and change management processes.

What You’ll Do

• You’ll master the Dialpad deployment methodology and the various tools you will use to assist our customers during deployment.
• You’ll lead deployment projects with customers in all segments, implementing all Dialpad products and features, all focused on Dialpad Ai.
• You’ll use various cloud platforms and tools to manage, track, and monitor your projects and customer health.
• You’ll host admin training sessions for our customers, help configure integrations, support provisioning devices on Dialpad, and troubleshoot complex issues.
• You’ll set clients up for success on their new communications platform.
• You’ll partner with Dialpad Solution Architects to form a deployment team dedicated to customer success and project delivery.
  
  

Skills You’ll Bring

• Bachelor's degree or equivalent practical experience working with SaaS products.
• PMP/PMI certification would be a plus.
• 5 - 7 years of previous Project Management experience, preferably in the VoIP, CCaaS, or Telephony industry.
• Prior experience working with Smartsheets or a similar project-tracking platform.
• Thorough and detailed project hygiene to track all hours and project tasks.
• Ability to lead project meetings, hold customers accountable, and maintain awareness of multiple simultaneous customer projects.
• Expertise with Microsoft Office 365, G-Suite, Salesforce, Jira, and other cloud platforms.
• Ability to work cross-functionally, collaborating with Support, Customer Success, Marketing, Product, and other teams when needed.
• Prior experience consulting with C-level executives and upper management to communicate implementation project issues, solutions, and workarounds.
• Exceptional escalation management and change management skill set.
  
  

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.