Brokerloop is on a mission to automate insurance operations with intelligent, voice-driven solutions. We’re building a production-grade Voice Agent to simplify broker workflows, reduce repetitive tasks, and deliver better customer experiences — all while ensuring data compliance in a regulated industry.

We’re seeking an AI Software Engineer who can take ownership of building and deploying this Voice Agent. The ideal candidate has experience in Python and Go, is comfortable working with Twilio, and understands how to integrate AI systems into production environments with compliance and observability in mind.

• Voice Agent Development
• Build and deploy a single production-ready Voice Agent for broker and client interactions.
• Integrate speech-to-text, natural language understanding (NLU), and text-to-speech (TTS) pipelines.
• Use Twilio to manage call flows, telephony integration, and real-time interaction.
• Integration & Frontend
• Connect the Voice Agent with downstream insurance workflows and internal systems.
• Collaborate on building web interfaces with Next.js to support agent monitoring and broker tools.
• Compliance & Observability
• Ensure strict adherence to insurance data handling and compliance standards (APRA, ASIC, GDPR).
• Implement Langfuse for observability, logging, and monitoring of agent performance.
• Build secure and auditable processes for sensitive data.
• Continuous Improvement
• Optimise the agent’s performance and accuracy based on real-world usage.
• Work with product and insurance specialists to adapt the agent to evolving business needs.

Essential

• Strong programming skills in Python and Go (Golang).
• Hands-on experience with Voice AI systems (ASR, NLU, TTS).
• Familiarity with Twilio APIs for telephony and call automation.
• Experience ensuring data compliance and security in production systems.
• Ability to use Langfuse (or similar tools) for observability and debugging.

Desirable

• Experience with Next.js for frontend/dashboard development.
• Knowledge of insurance or financial services workflows.
• Familiarity with integrating conversational AI agents into enterprise systems.

• The chance to own Brokerloop’s Voice Agent project from end to end.
• Competitive salary with stock option opportunities.
• Remote-first, flexible work culture.
• Work with cutting-edge AI while solving real insurance challenges.
• Growth opportunities as Brokerloop scales its automation platform.