We have multiple positions in the below locations:

1) Essen, Germany

2 )Bucharest, Romania

3) Riga, Latvia

Hybrid roles, 3 days onsite/ weekly in office.

About the Role

We are seeking an AI Engineer with minimum 5 years of experience to design, integrate, and optimize AI copilots and contact center solutions. This role combines technical expertise with business understanding to deliver seamless AI-driven experiences for our clients.

Key Responsibilities

• Work with contact center leaders to understand business needs and design AI copilot solutions.
• Translate customer requirements into technical specifications for low-code or API-based integrations.
• Configure and integrate CRMs, telephony systems, and case management tools.
• Provide prompt engineering support to improve AI responses and customer interactions.
• Deliver demos, workshops, and training for stakeholders and end-users.
• Stay updated on the latest Generative AI and contact center technologies to drive innovation.
• Monitor solution performance, analyze data, and recommend improvements.
• Act as a bridge between technical teams, operations, and client stakeholders.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• 5+ years of experience in software engineering, AI, solutions consulting, or similar roles.
• Hands-on experience with low-code platforms, API integrations, and CRM/telephony systems.
• Knowledge of Python (FastAPI, Flask, or Django preferred).
• Experience with Generative AI, chatbots, or prompt engineering.
• Strong communication, analytical, and problem-solving skills.
• Ability to manage projects, work with multiple stakeholders, and adapt quickly to new technologies.

Only candidates with 5 or more years of relevant experience in Artificial Intelligence will be considered.