At Eclit, we offer managed IT services that meet the end-to-end IT needs of businesses of all sizes with our self-developed technology platforms through Turkey's largest and most reliable cloud infrastructure.

With more than 20 years of experience, we are an industry-leading technology company. We simplify the complex structure of IT with our vision of setting the standards of the managed services industry in Turkey, our expert human resources and technological infrastructure.

Join us to be a part of this dynamic team and share our goal of taking technology to the next level with creative solutions!

Who You Are

• Bachelor’s degree in a relevant field
• At least 3 years of experience in a similar role
• Strong knowledge of information technologies (systems, networks, cloud, etc.) and corporate customer experience
• Fluent in English
• Proficient in Microsoft Office programs
• Effective written and verbal communication skills
• Results- and solution-oriented, with strong problem-solving and organizational skills
• A motivated team player who thrives in an agile, results-driven environment

What Will You Do

• Manage transition activities to stabilize services by coordinating with relevant units, adhering to project methodology principles, and ensuring delivery within planned cost, quality, and time constraints
• Act as the company’s primary point of contact with customers and stakeholders during both the transition period and routine service management
• Build and maintain strong, long-term relationships with customers to monitor and address their needs and expectations
• Monitor and enhance customers’ use of our products and services
• Identify opportunities to add value to customers’ business success, analyze new product and service requirements, and oversee related procurement processes
• Take ownership of and resolve customer-related technical and administrative issues concerning Eclit services
• Conduct monthly meetings with customers and present SLA reports
• Prepare service management manuals, technical/administrative documentation, quality/process documents, business impact analyses, and disaster recovery/business continuity plans in coordination with internal and external teams
• Monitor and report on contractual performance criteria
• Analyze service risks and provide reports to senior management
• Manage invoicing and reconciliation processes
• Oversee contract renewal processes

What We Offer

• Agile and Dynamic Work Environment: A flexible, innovative work culture that nurtures your creativity and energy
• Continuous Development Opportunities: We support your career with free online courses and in-house development programs
• Extra Leave Benefits for Ecliters: At Eclit, we value important moments in your life by offering special leave beyond legal entitlements
• Comprehensive Health Insurance
• Gifts for Special Occasions: Including marriage and childbirth
• Flexible Benefits: Personalize your work-life balance with benefits tailored to your needs
• Monthly Meal Allowance: You can choose to receive your meal allowance as a meal ticket or as an additional payment to your salary
• Games and Rewards, Parties and Events: Strengthen team spirit with fun activities, prize competitions, and social events, where we work hard and play hard