Flint is a trusted provider of professional services to the telecommunications and IT sectors. With decades of telecoms and networking expertise, we specialize in consultancy, managed services, and specialist resourcing. Operating in over 20 countries, we support Tier 1 and Tier 2 mobile network operators and vendors, helping them deliver complex data and networking projects efficiently and at scale.

We are seeking a High Touch Engineer for a B2B contract for 1 year (possibly to be extended) to join our team, supporting one of our leading clients. This is a customer-facing position where you will act as a trusted technical advisor, ensuring network availability, stability, and performance. The role is dynamic and fast-paced, requiring both strong technical capabilities and exceptional communication skills.

You will work closely with customer technical teams, resolving escalations, providing proactive support, and building long-term relationships. This position suits a highly motivated individual who thrives in complex environments and is eager to make a direct impact on business-critical systems.

Responsibilities:

• Act as a key technical contributor and advisor to customer teams.
• Troubleshoot and resolve complex networking issues, ensuring service availability.
• Manage escalations and post-escalation reviews with customer technical management.
• Deliver outcome-based reports, QBRs, and other customer-facing documentation.
• Collaborate with proactive support teams to optimize network performance.
• Provide technical presentations, training, and knowledge transfer sessions.
• Take ownership of resolution across technologies, focusing on network and application-level support.

Candidate Requirements:

• Strong customer communication and facilitation skills.
• 5+ years’ experience in customer-facing roles, with proven trusted advisor status.
• Excellent troubleshooting skills and deep understanding of technical support services.
• Experience preparing reports and analyzing the business impact of technical incidents.
• Knowledge of proactive support and implementation tasks.
• Proven ability to lead during troubleshooting processes and coordinate with technical resources.
• Strong commercial awareness, understanding how network performance impacts customer business.
• Ability to tailor communication for both executive and engineering audiences.
• Strong presentation and knowledge transfer skills.
• Team player with strong collaboration skills in cross-functional environments.

Technical Skills:

• Technologies: R&S, ACI, Data Center, Nexus (priority areas).
• Certifications: CCIE SP or R&S (required) or CCNP (considered).
• Fluent English and native-level Turkish.

Other Details

• Willingness to travel regionally for customer engagements as needed.
• On-site presence required for specific project needs.