Site Reliability Engineer

About Us

Commify has transformed over the last decade under Private Equity ownership, operating in 9 countries including the UK, France, Spain, Italy, Romania, Germany, Netherlands, Australia, and the USA. Our mission is to make business communication brilliant through our extensive range of products that include SMS, WhatsApp, Email, and more. Serving over 70,000 businesses worldwide, we send more than 5 billion communications annually.

As we look to expand our impressive product portfolio, we recognize that our greatest asset is our people. Join us and be part of our success story!

Role Summary

In the role of Site Reliability Engineer at Commify, you will be an integral part of our SRE team. Your focus will be on ensuring that our products and platforms perform at their best, understanding how our software interacts with both physical and Cloud infrastructure to deliver exceptional messaging solutions.

Key responsibilities include:

• Maintaining high levels of system performance through monitoring and performance tuning
• Implementing scalability and fault tolerance
• Automating processes and improving operational efficiencies
• Troubleshooting application and middleware challenges
• Collaborating with engineering teams to support high-throughput production environments
• Building and maintaining robust deployment pipelines

What essentials are we looking for?

• Proficiency with Microsoft Azure
• Strong expertise in Terraform, App Services, and Kubernetes
• Fluent in both written and spoken English
• A genuine passion for reliability in systems
• Experience in creating and modifying Terraform deployments
• Prior experience in an operations role, ideally as a Site Reliability Engineer
• Ability to work cross-functionally, take ownership of tasks, and prioritize effectively
• Excellent communication and collaboration skills
• Experience with monitoring solutions (e.g., Datadog, Azure Application Insights, Log Analytics)
• Programming/scripting skills for automation (favoring PowerShell, but also comfortable with Bash, C#, Ruby, or Python)
• Experience with web-based applications

It's desirable for you to have:

• Familiarity with Azure DevOps pipelines
• Experience with Microsoft Server Operating Systems
• Understanding of service level objectives and operational requirements for cloud-based solutions
• Comprehensive knowledge of Microsoft Azure Cloud offerings (especially in PaaS)
• Experience with tools such as Terraform, Ansible, VSTS, ARM, Puppet, Chef, Jenkins, ELK, and Grafana
• Understanding of DNS, Load Balancer configuration, Active Directory, and network infrastructure in the cloud
• Experience in agile environments and methodologies including TDD, Scrum, or Kanban
• Knowledge of monitoring and alerting systems for microservice architectures
• Applied knowledge of cloud security best practices

• Competitive Salary ($75 - 85,000)

• Company bonus scheme
• Comprehensive healthcare
• A generous 27 days of annual leave in addition to Public Holidays
• 2 Wellbeing leave days and 2 days dedicated to giving back to your community
• Enjoy your birthday off!
• Annual award recognition
• Fun monthly and quarterly social events
• Opportunities for training and professional development
• Flexible hybrid working arrangements