Backoffice Engineer

Job Description

General requirements (must have):

·        NOC/SOC experience with good understanding of specific SLAs and KPIs 

·        Network monitoring tools

·        Ticketing tools

·        Understanding of general networking concepts at CCNA/CCNP level

·        Understanding of service provider architecture/infrastructure

·        English C1-C2

·        German B2

·        Self-reliant and w/ Ability to learn fast 

Specific requirements (nice to have):

·        Linux

·        Experience with FTTx and xDSL (VDSL, Vectoring) networks

·        Optical networks/WDM - access, transport

·        Generic understanding of MPLS/IP

·        Nokia SR, Nokia OLT, Nokia DSLAM

·        AAA, FW

·        Microwave technology - preferred Ceragon

·        TCP/IP stack + protocols: Ethernet, BGP, ISIS, MPLS, L2-L3 VPN

·        Network automation (w/ bash/python)

Job description

Daily activity consists of:

·        Diagnosis of all minor, major and critical alarms

·        Creating and resolving incident tickets considering SLAs

·        Fault management and Troubleshooting

·        Planning, Creating and implementing change requests/tickets

·        Support for on-site technician - troubleshooting, repairing, replacing - network elements & infrastructure elements

·        Network performance monitoring and reporting

·        Integration network elements

·        Configuration network elements and services

·        Creating and maintaining documentation