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Department: Product
About The Role
We are seeking a Product Manager to lead the development of world-class integrated payments products. This individual will play a critical role in translating complex business requirements into actionable technical solutions, ensuring our payments offerings deliver measurable value to both our customers and our internal teams.
This is a highly cross-functional position requiring collaboration with Product, Engineering, Payments Operations, Customer Support, and external partners. The ideal candidate will be equally comfortable in a customer-facing meeting, a technical deep-dive with engineers, or delivering a webinar to train internal teams.
Responsibilities
- Interpret product strategy & execute the vision
- Own the product lifecycle for integrated payments solutions, from concept to launch to iteration
- Translate business requirements from the Payments department into clear, prioritized technical requirements
- Drive roadmap planning and ensure alignment with company strategy
- Take a role as a cross-functional leader in the company who ensures that all teams have what they need to succeed
- Partner with Engineering to scope, design, and deliver scalable payment products
- Collaborate with Customer Support and Operations to act as an Escalation Tier for troubleshooting, product improvements, & issue resolution
- Work closely with Sales, Marketing, and Customer Success to ensure product-market fit and effective go-to-market strategies
- Customer & Partner Engagement
- Interact directly with customers and partners to gather feedback, troubleshoot issues, and validate solutions
- Represent the product in customer-facing settings including webinars, trainings, and industry events
- Act as the “voice of the customer” within the organization
- Documentation & Communication
- Produce high-quality product documentation, requirements specs, FAQs, and training materials
- Deliver compelling internal and external presentations that explain both the what and the why behind our product strategy
- Ask the right questions to uncover true business needs and technical constraints
- Required
- 2+ years of Product Management or related experience in SaaS, Fintech, or Payments
- Proven ability to translate business requirements into technical deliverables
- Strong interpersonal skills; able to build trust across teams and with external partners
- Excellent written and verbal communication skills, with experience presenting to executives and customers
- Demonstrated success managing complex, cross-functional projects
- Familiarity with payment processing, integrated payments, or financial services
- Preferred
- Background in Payments, Fintech, or E-Commerce SaaS
- Hands-on experience with payment gateways, processors, or PayFac models
- Experience acting as a customer-facing subject matter expert or trainer
- Technical fluency (APIs, integrations, data flows) with the ability to have informed conversations with engineers
A successful Product Manager in this role will:
- Deliver integrated payments products that are reliable, innovative, and market-leading
- Build alignment across business and technical teams
- Create clarity from complexity through excellent documentation, communication, and presentation skills
- Represent the company with professionalism in customer and partner interactions
- Consistently ask the “why” behind requirements, ensuring solutions meet true business needs
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Key Skills
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