Role: Engineer, IT On-site Support (OSS) Engineer

Experience required: 3 to 5 years

Employment type: Full-time

Job Locations : Helsinki, Tervesaari, Jamsa , Kaukas, Pellos, Pietersaari, Rauma & Tampere.

Exciting opportunity to work as On-site IT Support Engineer with a new TCS logo (Client) which is also a Top 10 Finland brand and a leading Northern European retail and wholesale company with promising individual growth.

Roles & Responsibility

• Understanding and implementing SLA based performance, Shift left and Zero touch transformations
• Understand the ITSM and Asset management tool, update these systems based on issues resolved and assets moved
• Provide requested and agreed hands & feet support to EUC, Server & Network team
• Report progress on assigned activities, collaboration with other project team members for new information needed to make progress on assigned activities
• Provide local and agreed remote site support for all local IT & OT services
• Handling of user incidents and requests
• Manages compete demands (new ), frequent changes in a time efficient manner
• Proactive and organized approach with the ability to work in a fast-paced, team environment providing consistent, high-quality output

Must-Have

• Technical knowledge of IT solutions including but not limited to workstation, server and LAN knowledge.
• Providing IT support on client site
• Windows OS
• Windows Server/AD basic knowledge
• Microsoft Office applications (O365)
• Basic understanding of network devices (Cisco and HP)
• Basic understanding of Network topology (TCP/IP, DNS, WINS)
• Experience managing mobile devices.
• Experience managing printer support.
• Experience of working in an ITIL environment
• Basic understanding of first level application support
• Strong customer service mindset
• Conduct support operations with global team and tools on a day-to-day basis
• Willingness to travel, not more than 20% of working time
• Excellent interpersonal and communication skills – in verbal and written English & Finnish.
• Experience of IT operations for Factory and Office environment

Good-to-Have

• Stimulate and relish change, adapt quickly and see change as an opportunity
• Strong knowledge of Application Support
• Strong Knowledge of IT Infrastructure Stream/ Tower– EUC/Network/Server

Ready to take your career to the next level? If you’re enthusiastic about with an advanced competency and eager to make a difference, apply now to be part of our journey!

Apply now!

Send your CV together with the motivation letter to [email protected] We will go through the applications on an ongoing basis.

At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’. We encourage people with diverse backgrounds to apply for our positions.

About Tata Consultancy Services

Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys. Its consulting-led, cognitive powered, portfolio of business, technology and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.

TCS in the Nordics & Finland

TCS has been operating in the Nordic countries since 1991. The company's Finnish, Swedish, Norwegian and Danish customers are served by a total of 20,000 experts. Our Customers have chosen TCS as the best IT consulting service provider in the Nordics every year. TCS has also received the Top Employer recognition in Finland for Six years in a row.

For more information, visit www.tcs.com.