Control Center Specialist

Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures.

Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR. Join us and make a positive impact on human and animal health.

Job Details

Job Details

Under broad guidance of the Customer Service Control Center Supervisor, you will become an integral part of a high-performing central customer-focused team in Vilnius and provide customers with courteous, professional, and efficient back-office service at all times. Collaborating closely with World Courier offices in Germany, you will be responsible for planning, executing, and monitoring shipments, while also reporting essential updates related to specific high-volume transport projects. You will be the point of contact for our selected internal and external customers – usually by phone or via email.

This is Afternoon Shift 5pm till 2:00am.

Responsibilities

• Engage in effective communication with external and internal customers
• Receive and reply to inquiries via email, phone
• Monitor and handle shared email inboxes associated with several departments
• Plan and execute shipment orders (export and import)
• Route shipments, considering commodity and volume, temperature control, and transit time requirements
• Monitor and track ongoing shipments, react to any deviations
• Maintain accurate information regarding shipment status
• Work with transport documentation
• Provide customer-specific reporting
• Adhere to all procedures, work instructions, and regulatory requirements in performing the job
• Build and maintain relationships with other World Courier offices, clients, agents, airlines, handling agents and suppliers
  
  

Education

• Bachelor’s degree (preferable)
  
  

Work Experience

• Previous experience in a Customer Service setting and a proactive customer focus
• Experience in Logistics would be an advantage
  
  

Skills And Knowledge

• Fluency in English and effective oral and written communication
• Ability to represent a positive and professional image
• Good organizational skills and paying attention to details
• Strong problem solving, analytical and investigative skills to bring issues to resolution
  
  

Working hours: Monday through Friday 17:00 to 02:00, also rotating on call duty from 02:00 to 07:00 (no weekends)

During the training (8-10 weeks) must be flexible to work core business hours 09:00-18:00 (weekdays only)

Work schedule will be provided to employee in advance.

Working on public holidays is required and will be paid according to Lithuanian legislation at a rate of 2.

Night-time hours from 22:00 to 02:00 will be paid at a rate of 1.5.

Hybrid

What Cencora offers

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures

Full time

Gross Salary Range (Monthly)

€2,135.94 - €3,051.37

Affiliated Companies

Affiliated Companies: World Courier (Lithuania) UAB