Specialist, Product Experience Design

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Specialist, Product Experience Design

Overview

Mastercard Foundry Asia Pacific is looking for a Specialist, Product Experience Design to join our team in Singapore. Our regional CX & Design team is part of a global multi-disciplinary team of designers, researchers and strategists, whose goal is to create and scale differentiated and innovative experiences that fuel Mastercard’s business. Part of Mastercard Foundry, the CX & Design team is located in Sydney and partners closely with Product Management, Engineering and Account Management teams to deliver best-in-class products that drive value and business results for our customers and the end-consumer.

Role

In This Role, You Will Be

• Visualising critical moments and opportunities across end-to-end product journeys in the form of user journeys, storyboards or prototypes.
• Participating in cross-functional workshops, collaborating with the team to identify which product or feature level opportunities will yield the biggest customer impact
• Creating design concepts that fully explore multiple options, and leverage research findings to determine the best solution
• Defining the right problems to solve through ongoing partnership with Product Management teams
• Providing input into the creation of the product vision, and supporting stakeholder decisions through hypothesis testing and competitive research
• Collaborating with the team to craft engaging experiences that drive adoption and use in-market through thoughtful and usable interaction, content and visual design
• Creating experience prototypes to evaluate product and end-customer assumptions
• Crafting experiences that balance user and business needs. Ensuring new feature designs are tested and iterated when appropriate.
• Localising global solutions to the AP region. This may include design, researching what is appropriate in each country, researching what competitors do in similar scenarios, in order to make thoroughly considered design decisions.
  
  
  

All About You

• 2-3 years of demonstrated experience in creating and implementing UX and visual design for desktop and mobile devices
• Strong visual design skills are a must
• You are a creative designer, who carefully considers how the customer will interact with the product, from overall journey level right down to the smallest details
• You practice Design Thinking and can demonstrate success in bringing products to market using this methodology
• You produce, test, and iterate on experience artifacts, including user flows, interaction models, prototypes, wireframes, low/high fidelity sketches, and design specifications
• You can expertly use creative tools such as Figma and Adobe XD
• You have strong awareness of common interaction patterns and know when and how to apply them
• You have previously worked on complex projects in large business settings
• You have a portfolio of work that demonstrates your creative process as well as showcasing completed design solutions
• You endorse an inclusive, people-centric and data-focused design mentality, and understand the role of qualitative and quantitative research methodologies
• You’re a critical thinker who questions the status quo and strives for improvement
• You have proven ability to deliver solutions and maintain utmost standards of quality
• You have strong communication, presentation, and interpersonal skills
  
  
  

Desirable But Not Essential

• You may have previous branding, illustration or animation experience
• You may have contributed to the creation of design systems
  
  
  

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.