Position Overview

We are seeking a dedicated Cybersecurity Executive / System Administrator to join our team and play a critical role in maintaining the reliability and operational excellence of our Digital Operations Centre (DOC).

Key Responsibilities

System Monitoring and Reliability Management

• Proactively monitor and refine system alerts and thresholds to reduce false positives and enhance detection accuracy

• Implement and maintain comprehensive monitoring solutions to ensure early identification of potential issues

• Optimise system performance and reliability through continuous monitoring and preventive maintenance

• Develop and maintain monitoring dashboards to provide real-time visibility into system health

Incident Response and Resolution

• Lead rapid response efforts for security incidents, system outages, and performance issues

• Collaborate effectively with cross-functional teams, vendors, and external partners to resolve complex technical problems

• Coordinate incident response activities to minimise downtime and service disruption

• Escalate critical issues appropriately whilst maintaining clear communication with stakeholders

Security Operations and Compliance

• Partner closely with Security Operations Centre (SOC) teams during threat investigations and security incidents

• Support compliance audits and ensure adherence to regulatory requirements and

security standards• Implement and maintain security controls across infrastructure and applications

• Monitor security events and assist in threat detection and analysis activities

Root Cause Analysis and Continuous Improvement

• Conduct thorough root cause analysis of critical incidents using performance analytics and forensic techniques

• Identify systemic issues and implement preventive measures to enhance system resilience

• Analyse historical data and trends to predict potential issues and recommend proactive solutions

• Drive continuous improvement initiatives based on incident patterns and system performance metrics

Configuration and Data Management

• Support implementation and maintenance of Configuration Management Database (CMDB) systems

• Ensure data accuracy and integrity across all configuration items and system documentation

• Support IT service management platforms to improve asset visibility, automate workflows, and strengthen governance and compliance

• Maintain up-to-date asset inventories and system configurations

• Streamline operational processes through effective configuration management practices

Knowledge Management and Documentation

• Develop and maintain comprehensive incident response procedures and technical documentation

• Create and update knowledge base articles for common issues and resolution procedures

• Facilitate knowledge transfer sessions and training for team members

• Establish standardised processes and best practices for incident handling

Analytics and Reporting• Develop meaningful dashboards and visualisations to support data-driven decision making

• Generate regular reports on system performance, security metrics, and operational efficiency

• Identify trends and patterns in system behaviour to support proactive management

• Present findings and recommendations to management and technical teams

Required Qualifications:

Education and Experience

• Tertiary qualification in Computer Science, Information Technology, Cybersecurity, or related field with additional professional certifications

• Minimum 5+ years of experience in system administration, cybersecurity, or IT operations

• Experience with incident response and operations centre environments

Technical Skills

• Strong knowledge of Windows and Linux operating systems administration

• Proficiency in network security principles and technologies

• Experience with monitoring tools and SIEM platforms

• Understanding of CMDB systems and ITIL processes

• Knowledge of security frameworks and compliance requirements

• Familiarity with scripting languages (PowerShell, Python, Bash)

• Experience with virtualisation technologies and cloud platforms

Professional Skills

• Strong analytical and problem-solving capabilities

• Excellent communication and collaboration skills

• Ability to work under pressure and manage multiple priorities

• Detail-oriented with strong documentation skills• Proactive mindset with focus on continuous improvement

Preferred Qualifications

• Professional certifications such as ITIL, ServiceNow, CompTIA, Cisco, Microsoft, or equivalent

• Strong knowledge of ServiceNow platform, its various modules (such as CMDB, ITOM, ITSM, GRC) or similar tools

• Familiarity with AI/ML applications in IT operations (e.g. anomaly detection, predictive maintenance, intelligent automation) will be advantageous

• Experience with automation and orchestration tools

• Previous experience in government or regulated industry environments

• Project management experience

About CLPS RiDiK

RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.