Network Engineer

When/where required, be contactable for escalations and support, on and on-call standby basis - When/where required, perform assigned tasks on 24 x 7 shifts basis.
Diploma / Certificate in Computer Science, Electronic Engineering or equivalent Telecommunications in-country qualification.
Applicable vendor / technology entry level certification or equivalent work experience, in particular: MCSA, MCTS, CCNA, Linux/Oracle entry level, AIX Specialist
ITIL Foundation CertificateMinimum 2 - 3 years experience in the network, and/or application/system support domain. Must have dealt directly with external customers delivering to SLAs. - Minimum 2 - 3 years experience in ACM domain, where applicable.
Experience of working in the Airport / Airline industry.Knowledge and understanding in one or several of the following domains: Network protocols and services, System and Applications - Customer Service, pro-activeness and ownership attitude and sense of service to support customers and own their issues until resolution to their satisfaction - Ability and motivation to work in a team and in rotating shifts
Installation and configuration of end user applications and software.
Ability to analyze, draw conclusions, and create solutions to customer's complex problems - Knowledge and ability to install and repair Desktop PCs, Office Printers, ATI Printers, Switches, Routers, Hubs, IP Phones, Servers, WAN connectivity equipment (Modems, ISDN), and Cabling - to component level
Ability to build relationships with peer and management levels both with clients and the company management
Knowledge and ability to install configure and maintain operating system software including Microsoft/Linux/Unix.
Ability to troubleshoot LAN topologies based on TCP/IP, IPX/SPX, and NetBIOS networks using basic commands such as PING and TRACEROUTE.
Carry out configuration tasks on Cisco LAN switches and routers (assign IP address, shut down interfaces, other interface level configuration)
Product and Service knowledge in several of the following areas at intermediary and advanced levels:
Airport Services
Desktop services
Network Services
Customer specific services and solutions (for dedicated support)
Knowledge of ITIL, IT and network components and principles
Demonstrated maturity in handling complex customer issues and demanding customers
Ability to organize the activity of a team and to take ownership of issues until resolution

Network Engineer

Key Skills

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