Network Engineer
CareCone GroupSingapore9 days ago
Full-timeInformation Technology
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- When/where required, be contactable for escalations and support, on and on-call standby basis - When/where required, perform assigned tasks on 24 x 7 shifts basis.
- Diploma / Certificate in Computer Science, Electronic Engineering or equivalent Telecommunications in-country qualification.
- Applicable vendor / technology entry level certification or equivalent work experience, in particular: MCSA, MCTS, CCNA, Linux/Oracle entry level, AIX Specialist
- ITIL Foundation CertificateMinimum 2 - 3 years experience in the network, and/or application/system support domain. Must have dealt directly with external customers delivering to SLAs. - Minimum 2 - 3 years experience in ACM domain, where applicable.
- Experience of working in the Airport / Airline industry.Knowledge and understanding in one or several of the following domains: Network protocols and services, System and Applications - Customer Service, pro-activeness and ownership attitude and sense of service to support customers and own their issues until resolution to their satisfaction - Ability and motivation to work in a team and in rotating shifts
- Installation and configuration of end user applications and software.
- Ability to analyze, draw conclusions, and create solutions to customer's complex problems - Knowledge and ability to install and repair Desktop PCs, Office Printers, ATI Printers, Switches, Routers, Hubs, IP Phones, Servers, WAN connectivity equipment (Modems, ISDN), and Cabling - to component level
- Ability to build relationships with peer and management levels both with clients and the company management
- Knowledge and ability to install configure and maintain operating system software including Microsoft/Linux/Unix.
- Ability to troubleshoot LAN topologies based on TCP/IP, IPX/SPX, and NetBIOS networks using basic commands such as PING and TRACEROUTE.
- Carry out configuration tasks on Cisco LAN switches and routers (assign IP address, shut down interfaces, other interface level configuration)
- Product and Service knowledge in several of the following areas at intermediary and advanced levels:
- Airport Services
- Desktop services
- Network Services
- Customer specific services and solutions (for dedicated support)
- Knowledge of ITIL, IT and network components and principles
- Demonstrated maturity in handling complex customer issues and demanding customers
- Ability to organize the activity of a team and to take ownership of issues until resolution
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