Reports to: Group IT Manager

Company: Group Role

The Brennan & Co Group, founded in Dublin in 1967, incorporates four companies – Brennan & Co, Brennan & Co NI, Brennan & Co SVS and Irish Power and Process Ltd. The Group is a market leader in the supply and servicing of equipment, reagents and consumables along with supply chain management to the Life Sciences, Healthcare, Industrial and Pharmacy sectors in Ireland, Europe and Asia.

At our heart we have always had a focus on our people. Our suppliers, our customers and our employees. We value innovation, exceptional customer service and quality in all we do.

We are a dedicated team of professionals who love what we do and the people we work with. Join us on our journey to grow our business while maintaining our core values of accountability, honesty, respect and communications.

WHY THIS ROLE EXISTS

This role will be responsible for helping users resolve technical issues and ensuring that IT systems run smoothly. It is the first point of contact for employees experiencing problems with hardware, software, or network systems.

Tasks and Responsibilities

• Technical Assistance: Provide support for desktops, laptops, mobile devices, printers, and other hardware.
• Software Troubleshooting: Help users with issues related to operating systems, productivity tools (e.g., Microsoft 365), and business applications.
• User Account Management: Create, modify, and delete user accounts in systems like Active Directory and Microsoft Entra ID.
• Network Support: Assist with connectivity issues, VPN access, and basic network troubleshooting.
• Ticketing System: Log and manage support requests using Salesforce cases.
• Onboarding/Offboarding: Set up devices and accounts for new employees and ensure proper data handling when staff leave.
• Documentation: Maintain records of issues, solutions, and procedures for future reference.
• Work closely with the IT Manager to support all aspects of IT Infrastructure and systems.

SKILLS/EXPERIENCE REQUIRED

• Diploma or degree in IT, Computer Science or a related field.
• A minimum of 2 years’ experience in similar role
• Technical Knowledge: Familiarity with Windows and mobile platforms Android and iOS.
• Experience with Microsoft 365 Admin Center, Entra ID, Intune, AD and SharePoint.
• Problem-Solving: Diagnosing and resolving issues efficiently.
• Proactive mindset: Anticipates issues before they arise and takes initiative to solve them.
• Friendly & Approachable: Builds trust with users and communicates clearly and respectfully.

Competencies and Behaviours Required

1. Accountability
2. Communications
3. Conceptual Thinking
4. Continuous Learning
5. Customer Focus
6. Decision Making
7. Flexibility
8. Futuristic Thinking
9. Honesty
10. Interpersonal Skills
11. Personal Accountability
12. Planning & Organizing
13. Problem Solving
14. Project Management
15. Resiliency
16. Respect
17. Self-Starting
18. Teamwork
19. Time & Priority Management
20. Understanding Others
21. Emotional Intelligence