Junior Customer Support Manager (part time job)
GenomeLithuania9 days ago
Part-timeOther
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Junior Customer Support Manager
Genome is everything users need from the traditional banks, but safer, faster and completely online.
We are a Lithuanian-based Electronic Money Institution licensed by the Bank of Lithuania.
Genome is a B2B/B2C EU-oriented company, which offers personal, business, and merchant account opening, payment processing, money exchange, internal, SEPA, and SWIFT transfers, as well as other banking operations completely online. Clients can manage all their funds and accounts within our smart dashboard, which is in a desktop version, or through an app on Android and iOS.
Genome is looking for a Junior Customer Support Manager !
Key Responsibilities
Skills & Experience
[email protected]
Apply Now
Become a part of our WOW team!
Please fill in the form and submit it. We will contact you for additional information.
Full name
E-mail address
Please submit your LinkedIn profile below OR send your CV to [email protected], indicating a job title you are applying for. We will reach you out in case your profile will be relevant for the position.
Being an international company, in Genome we use English as a primary language for communication and performing our tasks. So, please indicate your proficiency level of English.
Advanced
By applying for the above position, you will confirm that you have reviewed and agreed to our RULES FOR THE PROCESSING OF CANDIDATES PERSONAL DATA
Genome is everything users need from the traditional banks, but safer, faster and completely online.
We are a Lithuanian-based Electronic Money Institution licensed by the Bank of Lithuania.
Genome is a B2B/B2C EU-oriented company, which offers personal, business, and merchant account opening, payment processing, money exchange, internal, SEPA, and SWIFT transfers, as well as other banking operations completely online. Clients can manage all their funds and accounts within our smart dashboard, which is in a desktop version, or through an app on Android and iOS.
Genome is looking for a Junior Customer Support Manager !
Key Responsibilities
- serve customers by phone, incoming and outgoing calls;
- serve customers by email;
- serve customers through a live chat and social channels;
- escalating issues reported by the clients to the other departments;
- preparation of account confirmation letters/audit documents and answering to VMI requests;
- sending qualified leads to the Sales department;
- providing general information about the products and services to prospective clients;
- providing the suggestions on how to improve the current flows and procedures, Macros/articles for FAQ;
- performing other work assigned by the line manager or CEO.
Skills & Experience
- experience with Customer Service, preferably in banking or Fintech industry;
- ability to react quickly and adjust to the given tasks;
- expertise in multitasking while using different communication tools(chat, email, phone);
- confidence with implementing new Customer Service processes;
- strong customer orientation and ability to adapt/respond to different types of characters;
- basic knowledge of Excel and Google Sheets;
- fluent in English and Lithuanian.
- covering expenses for participation in professional events.
- Final compensation will be determined based on the candidate's qualifications, skills and previous experience.
[email protected]
Apply Now
Become a part of our WOW team!
Please fill in the form and submit it. We will contact you for additional information.
Full name
E-mail address
Please submit your LinkedIn profile below OR send your CV to [email protected], indicating a job title you are applying for. We will reach you out in case your profile will be relevant for the position.
Being an international company, in Genome we use English as a primary language for communication and performing our tasks. So, please indicate your proficiency level of English.
Advanced
By applying for the above position, you will confirm that you have reviewed and agreed to our RULES FOR THE PROCESSING OF CANDIDATES PERSONAL DATA
Key Skills
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