About us

MG has been ahead of its time since the brand’s inception in the Morris Garages in 1924. MG’s parent company is SAIC Motor (Shanghai Automobile Industry Corporation). SAIC Motor is the 7th largest car manufacturer in the world and was the first automobile group in China with annual sales exceeding 7 million units. SAIC Motor’s affiliate automotive companies include Morris Garages (MG), Roewe and Maxus, but also SAIC Volkswagen, SAIC-GM, and others.

MG is designed with the European motorist in mind, offering sustainable, smart, functional, and affordable vehicles. They’re developed in MG’s design studios in Shanghai in cooperation with the advanced design studio in London, produced in China, and already available in various European countries. Now a new generation can choose a car from this iconic brand. Updated, electrified, recharged and ready for the future. For more information, please visit our website MG Motor EU www.mgmotor.eu.

Responsibilities:

• Improve the process of technical support and quality issue handling.
• Manage aftersales service campaigns and recalls caused by product quality problems.
• Manage technical training, including planning, budgeting, proofreading training materials, evaluating training results, and implementing improvement actions.
• Provide online/remote technical support (via SNW, phone calls, video meetings) and onsite technical support for MG dealers and Vehicle Distribution Centers.
• Monitor quality issues, collect information regarding quality problems from the market, and report to the QA team.
• Conduct technical preparation before new product launches, including creating technical documentation, PDI operation specifications, developing special tool recommendation lists, producing training materials, etc.
• Provide technical preparation and training for new distributors.
• Offer technical consulting and support to internal departments (e.g., Warranty, Parts, Sales, and Marketing)

Requirements:

• 5+ years of technical support experience is preferred; at least 1 year of experience in technical training is desirable; quality control experience is a plus.
• Bachelor's degree or above, with knowledge of problem-solving and root cause analysis.
• Preferred characteristics: project management knowledge and strong cross-departmental coordination and communication skills.
• Good in office tools, especially Excel and PowerPoint.
• Good command of English; preferably also proficient in French or German (or both).

What we offer:

• A competitive salary depending on experience.
• Opportunities for growth and personal development.
• Retirement savings plan.