Company Description

Scigilian Software Inc. specializes in life science IT solutions with a team of highly skilled specialists bringing years of experience. Our collaborative agile approach, based on short iterative cycles, continuous collaboration, and early customer feedback, ensures we meet our clients' business needs effectively. We focus on delivering flexible solutions that drive efficiency and innovation in the life sciences sector.

Role Description

The Application Scientist’s primary role is to work closely with Scigilian customers to analyze and understand their requirements in order to design, implement and integrate Scigilian solutions to meet customer needs. This is a highly customer facing role and requires deep domain knowledge of one or more areas of drug discovery.

Duties and Responsibilities

• Support and train customers on the usage and customization of Scigilian Solutions.
• Gather and develop requirements and documentation.
• Work with customers to ensure proper scientific customer service is being delivered.
• Work closely with the development team to suggest and contribute to upcoming features.
• Assist in pilot deployment and configuration of the Scigilian suite.
• Work with the project team to develop User Experience guidelines and ensure they are followed. 
• Work with the development team to ensure systems meet quality assurance criteria.

Qualifications

• Technical support, training, and troubleshooting expertise
• Strong background in discovery life sciences, with expertise in techniques, protocols, and industry needs
• Minimum of 5 years of relevant experience in customer support, quality assurance and business analysis
• Excellent communication and collaboration skills, with the ability to work in an agile environment
• Knowledge of software deployment and product improvement processes
• Bachelor's degree or higher in Life Sciences, Computer Science, Bioinformatics, or related field
• Experience in the life sciences or pharmaceutical industry is a plus

Our vision 

Our goal at Scigilian is to improve the way scientists discover new medicines. We want to enable a future where scientists across the hall or across the globe can collaborate in real-time on solving today's health problems. The question we always ask ourselves is: "How does this help drug discovery, does it make it easier, faster, less risky?" 

We hope you'll join us in achieving this vision 

Who we are and what we do.

We're a growing software company helping scientists discover new medicines by solving problems in assay data analysis, assay result visualization and browsing, global outsourcing and request management, and automated compound and sample management. The problems we solve are classic computer science problems in the context of drug-discovery and life-science basic research; big-data analytics, graph theory & databases, and distributed computing are just a few of the problem spaces our solutions cover. We are dedicated to improving our craft through learning and fostering an environment where we can strive to do so continuously.