Mobile Support Engineer - iOS & Android
CARTOLUnited States8 days ago
ContractRemote FriendlyInformation Technology
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Job Description: Mobile Apps Production Support Engineer - iOS & Android
Location: Remote
Type: contract
Job Description
We are looking for a sharp, resourceful, and customer-focused L1 Production Support Engineer with experience supporting mobile applications across iOS and Android platforms. This role is pivotal in ensuring the stability, performance, and usability of our mobile apps in production. You’ll be the first line of defense in identifying and resolving issues, analysing user journeys, and collaborating with cross-functional teams to deliver a seamless mobile experience.
Key Responsibilities
Location: Remote
Type: contract
Job Description
We are looking for a sharp, resourceful, and customer-focused L1 Production Support Engineer with experience supporting mobile applications across iOS and Android platforms. This role is pivotal in ensuring the stability, performance, and usability of our mobile apps in production. You’ll be the first line of defense in identifying and resolving issues, analysing user journeys, and collaborating with cross-functional teams to deliver a seamless mobile experience.
Key Responsibilities
- Monitor and respond to production incidents for mobile apps (iOS and Android)
- Perform initial triage and debugging using tools like CloudWatch, S3, and Dynatrace
- Troubleshoot mobile-specific issues including crashes, performance bottlenecks, and UI/UX anomalies
- Conduct performance testing and validation across mobile platforms
- Analyze user journeys and behavioral data captured in Adobe Analytics and Dynatrace
- Use Postman to validate mobile API endpoints and troubleshoot integration issues
- Log and manage incidents via ServiceNow, ensuring timely resolution and documentation
- Collaborate with development, QA, and release teams to support version control and release management
- Communicate clearly with stakeholders, providing updates and technical insights
- Contribute to knowledge base articles and post-incident reviews
- Minimum 5 years of experience in L1 production support, ideally with mobile app exposure
- Hands-on experience supporting iOS and Android applications in production
- Strong debugging skills using Dynatrace, CloudWatch, and S3
- Experience with Postman for API testing and validation
- Familiarity with Adobe Analytics for user journey and behavioural analysis
- Working knowledge of version control systems (e.g., Git) and release management workflows
- Experience with ServiceNow or similar ITSM platforms
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced, shift-based or on-call environment
- Exposure to mobile performance testing tools (e.g., Xcode Instruments, Android Profiler)
- Understanding of crash analytics platforms (e.g., Firebase Crashlytics, Instabug)
- Basic scripting or automation experience (e.g., Shell, Python)
- ITIL certification or familiarity with ITIL processes
Key Skills
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