Location : Trivandrum

AUS Shift (2.30 am to 11.30 am)

Responsibilities

• Act as an offshore implementation team representative.

• Trigger environment delivery emails and enable customer access to portals and training

apps.

• Coordinate with development and onsite teams to finalize delivery dates.

• Send weekly status updates on deliverables.

• Collect and compile info for third-party integrations during onboarding.

• Propose and implement process improvements and automation ideas.

• Align with team goals and adhere to defined processes, proposing changes as needed.

• Utilize Deriviz for automated workflows.

• Design and tailor forms and letters for customers.

• Plan and execute targeted marketing campaigns.

• Create and maintain a production calendar.

• Upload and manage fee schedules, ensuring accuracy and currency.

• Review and update user lists for accuracy.

• Revise and correct procedure codes to meet standards.

• Develop and refine care notes and medical history templates with healthcare providers.

• Support setup and configuration of care panels, including data input.

Skills and Qualifications

• Bachelor’s degree.

• Creative and self-motivated with strong problem-solving abilities.

• Excellent written and verbal communication skills.

• Proficiency in productivity tools such as Word and Excel.

• Ability to multitask across various projects.

• Understanding of the US healthcare industry is a plus.

• Empathetic with strong customer and team orientation.

Note: As part of our interview process, we conduct an initial shortlisting to identify candidates who closely match our requirements. While we strive to notify all applicants about their status, if you do not receive a response from us, please understand that your profile has not been shortlisted at this time.