SUMMARY:

Responsible for project coordination and performing various administrative functions for multiple

client accounts/projects. Partners with Project Managers to assist in execution of various

deliverables and management of engagements. Thrives in a team environment to meet production

goals, schedule meeting, maintain processes and manage daily work flow. Responsible for all

deliverables within client engagements. It is an essential business support role and will suit

someone who has excellent numerical skills, an understanding of profit and loss, and fantastic

relationship building skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(Other duties may be assigned)

To provide a varied project portfolio support service to the Heidrick Consulting business, including:

• • Owning the full lifecycle management of smaller internal projects or client engagements (i.e., smaller sized assessment work, single workshop/session engagements, etc.). This includes building and managing a project plan tracking work in progress with the account team, creating billing schedules, dealing with Finance team on invoicing of fees and expenses, and could include opportunity logging, supporting proposal creation (overseen by Project Manager).
• Supports Project Manager or other Coordinators in set up and management of engagement with client PMO by attending meetings and managing tasks.
• Provide administrative and technical support to client teams throughout the lifecycle of the engagement.
• Manage day-to-day operational aspects of assigned projects.
• Supporting other Project Coordinators or Managers on delivery of larger projects as required, enabling us to respond quickly to client demand.
• Use a variety of software tools to administer and support all aspects of client engagement(s)
• Collaboration with Project and Product Managers and others to ensure high quality production and logistics of deliverables
• Format and edit client facing and operational documents, including creation of templates and branding adherence.
• Understanding HC tools and managing and administering to clients as required
• Responsible for final assembly and quality of printed and electronic media.
• Training – assisting with training of new hires as appropriate.
• Scheduling internal and external meetings using MS Outlook.
• Available to work Monday through Friday during normal office hours (for US only).

SKILLS NECESSARY TO SUCCEED:

• Knowledge of project management methodologies and is able to create project plans with some support for internal or client projects/engagements
• Excellent client services skills: clear communication, knowledge of all products and services, responsive to all needs, ability to troubleshoot with some support.
• Excellent attention to detail as well as organizational, planning and time management skills; proficient at meeting deadlines, including tight deadlines and working on multiple projects in a fast paced and challenging environment.
• Flexible with a ‘can do’ attitude and passion for delivery.
• Pro-active and logical thinking with creative and collaborative problem-solving ability.
• Good communication, negotiation and numerical skills.
• Aptitude to work well with others and delegate as appropriate.
• Proficient in Excel, PowerPoint, Word and Project Management software.
• Excellent stakeholder management skills at all levels.

EXPERIENCE:

• Minimum of 3 years’ experience in a similar corporate environment role.
• Proven record in delivering successful projects, without close supervision.
• Degree qualification preferred.
• Professional qualifications in project management preferred, e.g. PRINCE2/PMP equivalent.