LUXHUB is a leading FinTech, Open Finance pioneer and Payment Institution, headquartered in Strassen, Luxembourg.

As PFS, licensed Account Information Service Provider & Payment Initiation Service Provider, and REGTECH100 2025 company, our purpose is to empower the entire digital ecosystem, enabling all actors to embrace the challenges of Open Finance. Our motto says it best: “Shaping the future of finance. Together.”

As a fast-growing company, we do need YOU to support our development. We are expanding our team with skilled, motivated, open-minded entrepreneurial people, and are now looking for an exceptional FINTECH CLIENT SERVICE ADVISOR.

You will join a rapidly expanding team of 35 across all departments, with a high level of skill, motivation, openness and entrepreneurial spirit. LUXHUB is a diverse, international company, with 10+ different nationalities already represented across the workforce.

KEY RESPONSIBILITIES

• Act a 1st line of support with customers and third-party providers on a daily basis, leading every aspect of on-boarding and integrations - both from a project management perspective (communication, planning, coordination, follow-up) and a business analysis perspective (understanding, elicitation, formalization of functional and technical requirements) - in order to ensure the highest level of customer satisfaction.
• Work hand in hand with sales, product and IT teams to coordinate customer onboarding, requests, and assist customers with account setup, configuration, and updates.
• Improve processes and best practices within the function.
• Define / validate and implement procedures and processes of the function, based on the available policies and other documents.
• Collaborate with other departments, such as sales, marketing, and product development, to ensure a seamless customer experience and identify leads for cross-selling products.
• Maintain accurate records of customer interactions and transactions.
• Create Service Delivery Report on customer support metrics, such as response times, issue resolution rates etc…
• Handle complaints on any major incidents, with customers

REQUIREMENTS

• Degree in a related field such as finance, business, or technology is preferred;
• Strong knowledge of financial technology and the fintech industry with the ability to understand and explain technical concepts to a technical audience as well as C-levels.
• Open Banking knowledge would be considered an asset
• 3 to 5 years of experience in Client Care/Support in a technology intensive department, preferably in the financial sector
• Analytical and problem-solving skills, great attention to detail
• Outstanding verbal and written communication – you are fluent in French and English. Additional languages would be considered as an asset
• You are autonomous, flexible, enthusiast and team player
• Strong organizational skills and ability to coordinate and manage multiple tasks and activities simultaneously
• Customer satisfaction and quality oriented
• Comfortable within a start-up environment, with a demonstrated entrepreneurial spirit
• Comfortable knowledge in new technologies, API, coding, AI…