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As a Solution Owner, you will be on the front lines of delivery, leading complex work focused on impactful business outcomes for our key clients. In this role, you will be a day-to-day delivery leader embedded with our highly skilled teams of experts, engaging with clients to partner on prioritization, backlog management, and planning, and accountable for successful project & program management. Our Solution Owners are specialized generalists, able to flex into new roles as required, and always acquiring new skills.
You will thrive in this role if you have a learner’s mindset, a servant-leader mentality, and a passion for getting things done. You may come from an engineering, design, or project management background and will most certainly leverage the special skills & experiences you’ve acquired throughout your career. A firm understanding and appreciation for consultative selling, account planning, and alliance partnerships is a huge plus, as are certifications from partners such as AWS, GCP, and Microsoft.
What You’ll Do:
- Lead complex delivery projects internally and/or on client engagements across all industries & verticals in a hands-on role
- Define and work within an agile framework, including estimation, facilitating backlog. refinement, agile ceremonies, partnering with product owners, and demonstrations
- Lead short-term discovery teams to help clients solidify their vision, create a plan to pull the future forward, and align technical resources to ensure a viable & desirable outcome during longer-length delivery & iterative development
- Be an advocate for change, embracing evolving requirements as new information is obtained and leveraging empirical process control to incorporate knowledge into working product increments
- Serve as the pivot between business & technical teams, aligning on timelines, approaches, and outcomes while helping translate between these domains.
- Be the functional and subject matter expert for the solution being delivered and owning the outcome
- Be a little bit good at a lot of things, and wear many hats, including quality assurance, business analyst, product owner, scrum master as the situation warrants, sometimes more than one at once. IE- lead with a consulting mindset, a humble curiosity, and a servant-leader approach to the team and your client
- Be the first point of escalation for team & client stakeholder concerns, identifying risks, creating mitigation plans, and resolving issues to remove roadblocks
- Be the liaison with the Client Partner and Accountable Executive, keeping all internal & client stakeholders informed and aligned on project status, delivery updates, risks, issues, and communications
- Prepare & delivery client presentations, including discovery readouts, delivery plans, prototypes, POCs, and after-action reports
- 5+ years of demonstrated leadership experience, agile project delivery, or consulting
- A deep understanding of and hands-on experience with multiple agile methodologies, delivery frameworks, and project management tools
- Experience in playing product management or ownership roles, or tight direct involvement in product definition
- Demonstrated experience leading complex technical delivery across multi-disciplinary teams
- Excellent listening skills, executive presence, and an ability to lead with empathy, putting people first
- Solid understanding of budget & contract management, including burn rates, forecasts, and contractual engagement models (T&M, fixed capacity, fixed fee, etc)
- Technical acumen, with a solid track record supporting customer data & analytics, cloud partner ecosystems (AWS, GCP, Azure) strongly preferred
- Experience in leading AI/ML centric solutions would be a plus
- Experience in management workflows automation and AI-powered facilitation would be a plus.
- A skill for 'seeing around corners' and helping align delivery, practice, and regional leadership on proactive risk mitigation
- A passion for happy clients & their customers
Key Skills
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