Insights Analyst

Insights Analyst - 3-Month Contract

Melbourne (preferred) or Sydney | Hybrid (3 days in office)

About the Company

This is a specialty underwriting agency with a strong reputation for agility, expertise, and customer-focused innovation. Backed by global capacity providers and offering more than 20 insurance products nationwide, the company thrives on independence, fast decision-making, and delivering tailored solutions that set it apart in the market.

About the Role

We are seeking an Insights Analyst to join the Sales & Marketing team, ideally based in Melbourne, though Sydney candidates will also be considered. In this role, you'll turn complex data into actionable insights that shape customer engagement, retention, and conversion strategies across a dynamic insurance portfolio. You will work hands-on with CRM, campaign, and customer journey data to deliver analysis, reporting, and predictive modelling that guide real business outcomes.

This position is being offered as a 3-month contract, working on a hybrid model with three office days per week.

Key Responsibilities

• Extract, clean, and analyse structured and semi-structured data from HubSpot CRM, quoting/rating systems, marketing automation platforms, support channels, and Power BI.
• Build and maintain dashboards and reports to track campaign ROI, email engagement, customer lifecycle trends, and behavioural insights.
• Conduct cohort and segmentation analyses to identify high-value customers and behavioural patterns.
• Develop and refine predictive models, such as lead scoring, churn prediction, and upsell propensity.
• Apply A/B testing and statistical methods to measure campaign performance and inform future strategy.

About You

• You will be a data-driven problem solver who can translate complex findings into practical insights for marketing and sales stakeholders.
• Minimum 3 years' experience as an Insights Analyst or Data Analyst, ideally with exposure to CRM or marketing/sales analytics.
• Strong working knowledge of HubSpot CRM (or similar platforms), including data structures, workflows, APIs, and reporting.
• Proficiency with data visualisation tools (Power BI or HubSpot reporting).
• Solid understanding of marketing funnel metrics, customer segmentation, and B2B/B2C sales cycles.
• Experience with A/B testing, statistical analysis, and applied machine learning methods.

Why Join

This is a chance to make an immediate impact in a business that blends insurance expertise with cutting-edge data innovation. If you are passionate about turning data into action and thrive in a fast-paced, collaborative environment, we want to hear from you.