Desktop support with MAC & JAMF

Primary Qualifications  

• Excellent communication skills, interacting with client employees and contractors at any level.
• Fluency in English (oral/written) is required.
• Associate Degree in information technology, or related field (or equivalent experience). 
• Minimum of 2 years of IT Desktop Support experience.
• Experience working in a global corporate environment would be good.
• Strong technical skills in supporting x86/x64 hardware platforms, Windows 11, Apple iOS, and Android mobile OS.
• Working knowledge of a range of diagnostic utilities and core applications, including PC diagnostics, SCCM, security endpoint protection software, MFA & VPN.
• Experience supporting & troubleshooting Video Conference systems is preferred.
• Experience with Mac OS X, JAMF is a required.
• Experience working with 3rdparty vendors with regards to service/device maintenance. 
• Excellent customer relations and customer support skills.
• Experience working in a team-oriented, global, collaborative environment

Preferred Skills 

• CompTIA A+ Certification
• Recent Microsoft Certification