IOB
Digital Support Specialist
IOBIreland7 days ago
Full-timeRemote FriendlyOther
Introduction

IOB is one of the largest professional membership organisations in Ireland. It is a community of over 33,000 members who work in banking across the island of Ireland and in both local and international financial services. A Recognised College of University College Dublin (UCD), the professional development of members is at the heart of IOBs activities. IOB offers more than 45 education programmes ranging from Professional Certificates to Masters Degrees and almost 7,000 members studied with us last year. Lifelong learning is crucial to sustaining a successful professional career and IOB has the largest continuing professional development (CPD) community in Ireland with more than 25,000 members. IOB is a not-for-profit organisation.

Position Title: Digital Support Specialist

Department:Digital & Innovation

Reporting to: Director of Digital & Innovation

Employment:2 Year Fixed Term Contract

Job Purpose/Description

The Digital Support Specialist for IOBs online learning ecosystem will play a key role in managing and supporting the organisations suite of digital platforms, integrations and online content including the IOB Learn Learning Experience Platform, Website, CPD Portal, Marketing Cloud, and, most critically, the Moodle Learning Management System (LMS).

Responsibility Level

The role supports IOB students, members and staff, by designing accessible and appealing online content and supporting the delivery of materials for an exceptional digital learning experience. The role involves troubleshooting, platform administration, user support and collaborating with cross-functional teams to enhance and evolve the organisation's online learning ecosystem, in alignment with the Digital Learning Strategy and organisational strategic objectives. The role holder will work with internal stakeholders and external vendors to ensure seamless delivery and support of best-in-class output.

Key Responsibilities

  • Moodle LMS (Learning Management System)administration
  • Provide responsive, efficient support to staff and IOB members across online platforms, particularly MoodleLMS
  • Document solutions to recurring problems and create resources forusers

Classification: Internal

  • Assist staff in optimising platform usage for educational and professional development contentdelivery.
  • Gather feedback from users and colleagues to inform platform improvements and ensure accessibility andinclusivity.
  • Collaborate with designers, developers, and other teams to ensure smooth content deployment.
  • Support the integration of digital tools and systems to create a cohesive and scalableecosystem.
  • Monitor and report on platform usage, performance metrics, and userengagement
  • Ensure compliance with data protection and accessibilitystandards.
  • Create and manage multimedia content for online platforms, including videos, images, and writtencontent.
  • Optimise content for different platforms and formats and best possible user experience.
  • Assist with data management and fileorganisation.
  • Coordinate staff training, host workshops and deliverpresentations.
  • Plan and conduct user research, and competitor and data analysis to develop action plans and guide initiatives toconclusion.
  • Identify and implement process improvements andefficiencies.
  • Work with 3rd party vendors to deliver goals & completeprojects.
  • Use a ticketing system (ServiceNow) to open and managetickets.
  • Perform other duties, initiatives and projects asassigned.

Skills

  • Highly proficient IT skills (cloud computing, scripting and programming, web development, application support, system admin, platform integration, troubleshooting, data analysis) to include Microsoft Word, Excel, PowerPoint, Teams, Outlook and SharePoint andPowerBI.
  • Experience working with Adobe Creative Suite (Premiere, After Effects, Photoshop, Illustrator,Animate).
  • Administrative experience in the operation of a large Learning ManagementSystem (e.g.)Moodle.
  • Knowledge of HTML, PHP, JavaScript, My SQL, Bootstrap ishelpful.
  • Experience with online creative and project management tools (Canva, Kaltura, Monday).

Classification: Internal

  • Knowledge of Project Management frameworks and bestpractice.

Competencies

  • Solution oriented
  • Creative
  • Excellent organisationalskills
  • Excellent written and verbal communication and interpersonalskills
  • Ability to work collaboratively in a cross-functional teamenvironment
  • Innovative
  • Stakeholderfocused
  • Commitment to inclusivity, accessibility, and continuouslearning
  • Ability to work under own initiative and with a team where expertise is sharedand feedback isencouraged
  • High achiever with a focus on standards andexcellence
  • Experience in multi-tasking across a wide range of projects with ability to prioritise work
  • A willingness to take responsibility within therole

Qualifications / Experience Level

  • Third level qualification in a relevantdiscipline.
  • Ideally two years experience in a similarenvironment.
  • Strong technical experience with Moodle LMS (administration, configuration, and support).
  • Experience with digital products and system ownership andadministration.
  • Understanding of integrations using APIs, SSO, and relatedtechnologies.
  • Proficiency in troubleshooting and resolving technicalissues.
  • Experience in an eLearning, content production, design anddevelopment.

Working Conditions & Effort

  • This is a hybrid role, typically working 23 days per week in IOBs Dublin office with flexibility to attend the office on other days as required e.g. for training, workshops etc.
  • Flexibility with regards to working additional hours during busy periods isrequired.

Classification: Internal

  • The role may involve tight deadlines and periods of high activity, requiring flexibility and strong timemanagement.
  • The role involves coordination across departments and external stakeholders/suppliers, with occasional need to lead workshops or trainingsessions.
  • The role involves managing multiple projects simultaneously. The role holder must be able to handle high-pressure situations and make quick decisions to ensure projectsuccess.
  • The position demands high levels of concentration and attention to detail. The role holder is required to analyse data, develop plans, and solve problemsregularly.
  • The job entails managing high volumes of customer inquiries, requiring the ability to remain calm and professional underpressure.

Application Procedure:

Applicants should submit a Curriculum Vitae along with a cover letter outlining how they meet the qualifications and experience set out in the particulars of the post. Applicationsto be emailed to by 5pm on Friday 26th September2025.

Under GDPR regulations, you are required to be aware of IOBs Data Protection Notice for Applications. Please see link: june2023

Applicants from outside the EEA, Switzerland or UK must have a valid working permit for Ireland for at least the two year contract. Please note this is an onsite hybrid working role.

IOB is an Equal Opportunities employer.

Skills:

Proficient IT Skills Adobe Creative Suite Javascript Canva Kaltura Monday

Benefits:

Work From Home Laptop Working From Home Equiptment Hybrid Travel Ticket EAP

Key Skills

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