Care Dorset UK
Head of Digital Systems and Services
Care Dorset UKNorway9 days ago
Full-timeMarketing, Sales
Position title

Head of Digital Systems and Services

Description

Care Dorset is a trusted, local care and support provider, committed to delivering the highest standards at affordable prices. Our focus is on what matters most: compassionate, reliable support that meets the needs of the people we support and strengthens our communities.

Our vision is a world in which people thrive and at the heart of everything we do is a commitment to understanding individual needs and providing care and support that is truly person-centred. We offer warmth, compassion, and a personal touch in all our services.

We are trusted partners of the local authority, which reflects the high standards we uphold.

The role

To lead the organisation’s IT, systems and data strategy, ensuring robust infrastructure, secure operations, and alignment with business goals. This role blends technical leadership, strategic planning, and people management to drive innovation and operational excellence.

Skills

Essential Skills and Experience

  • Proven experience in IT leadership role.
  • Qualifications held/understanding of ITIL, Project Management, ISO security
  • Proven track record in infrastructure management and systems integration
  • Strong understanding of data architecture, governance, and analytics
  • Strong experience with cybersecurity, compliance, and data protection
  • Skilled in vendor management and budget oversight.
  • Excellent communication skills with ability to translate tech for non-tech audiences.
  • Collaborative leadership style and stakeholder engagement skills

Personal qualities

  • Collaborative and team oriented
  • Innovative and adaptable to change
  • Integrity
  • Proactive and energetic approach

Desirable criteria

  • Experience in change management and digital transformation.
  • Strategic thinker with hands-on technical capability.
  • Background in social care.

Responsibilities

Strategic Leadership

  • Develop and execute the digital solutions and data strategy roadmap aligned with organisational objectives, by introducing a digital maturity model to track progress with the delivery of our 5 year strategy and annual business plan.
  • Lead digital transformation initiatives and platform upgrades.
  • Advise senior leadership on emerging technologies and innovation opportunities (AI, Automation, RPA, assistive technology, and nurse call systems)

Infrastructure & Operations

  • Oversee system contracts, SLA management and supplier relationships through regular liaison and review meetings.
  • Working alongside Dorset Council to support system availability and responsiveness of ICT systems and solutions.
  • Oversight and day to day management (including equipment replacement programme) of Care Dorset owned assets such as iPads, iPhones and Nourish handsets.
  • Asset register maintenance, including safe disposal of ICT kit, write-offs and certification.
  • Work with Health and Safety Manager on DSE risk management.

Systems & Data

  • Work with the Head of Governance to ensure adherence with legislation in terms of data security and protection.
  • Lead for digital/cybersecurity and inform our strategic risks with key controls and actions.
  • Lead for system audits and spot checks
  • Drive integration and optimisation of systems.
  • Support projects, implementation and work collaboratively with IG/DPO
  • Maintain a centralised data repository and asset register.
  • Design, develop and deliver the ICT competency and learning framework for colleagues across Care Dorset

Budget & Compliance

  • Develop and manage IT budgets and procurement strategies.
  • Ensure compliance with industry standards and internal policies.
  • Report on IT KPI’s, risks, and project progress to executive stakeholders

These responsibilities and accountabilities are not restrictive, and the role may be required on occasion to undertake other duties. This will not substantially change the nature of the role.

Job Benefits

Care Dorset also offers a fantastic range of benefits for you:

  • Generous Annual leave entitlement - starting at 27 days, rising to 31 after 5 years (excl. Bank holidays)
  • Occupational Sick pay entitlement from day one
  • Enhanced Maternity Pay
  • Refer a Friend Scheme – up to £300 per person you refer (uncapped and paid on successful appointment)
  • Access to our Employee Assistance Programme
  • A comprehensive induction as you start
  • Excellent training & development opportunities supporting career progression
  • Access to our Litmos online learning platform – the one stop shop for your continued learning & development
  • Celebrated recognition through our Annual Awards Event

Please Note

At this time, we are unable to consider applications from individuals who require visa sponsorship to work in the UK. We appreciate your interest in joining Care Dorset.

Contact

If you are interested in this role and would like more information then please contact a member of our Resourcing team at [email protected].

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