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Project Manager / Client Success Manager
Job Overview
We are seeking an experienced Project Manager / Client Success Manager for our multi-function application projects. The ideal candidate will actively manage pre-sale solution efforts, coordinate with development teams from pursuit phase through project delivery, and ensure that government and enterprise clients receive customized software solutions tailored to their operational and strategic needs. This role requires strong government and enterprise client engagement, a solid understanding of software/app development, and the ability to drive projects to successful completion while maintaining high client satisfaction.
Key Skills
- Project Management (full lifecycle from pre-sale to delivery)
- Government and enterprise client relationship management
- Business development and pre-sale support
- Software and application development knowledge (web, mobile, or multi-function apps)
- Stakeholder communication and coordination
Responsibilities
- Proactively plan and define project workflow, timelines, and requirements with clients to ensure deliverables align with their expectations.
- Gather detailed requirements from clients, translating them for the Development Team to ensure precise implementation.
- Conduct on-site client visits as needed, including meetings with government officials and enterprise stakeholders.
- Maintain a thorough understanding of the industry trends, regulatory requirements, and company products and technologies.
- Drive overall client satisfaction through transparent communication, proactive problem-solving, and timely delivery of solutions.
- Collect and summarize project data for reporting, analyze challenges, and propose solutions to ensure project success.
- Support business development efforts by contributing to proposals, technical solutions, and pre-sale engagements.
Requirements
- 8+ years of project management experience in software development, with experience managing government or large enterprise projects strongly preferred.
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field; relevant certifications are a plus.
- Understanding of app development technologies and software delivery processes.
- PMP or equivalent project management certification is a plus.
- UAE driving license is advantageous for on-site client visits.
- Strong oral and written communication skills; ability to influence stakeholders at all levels.
- Proven ability to manage multiple projects, meet deadlines, and work effectively in a fast-paced, cross-functional team environment.
- Experience in pre-sale solution support, business development, and government liaison activities.
- Ability to maintain confidentiality, take initiative, and adapt to changing project requirements.
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