Client Introduction:

In this role, you will have the opportunity to work closely with one of our esteemed clients. This client is a global leader in the IT Industry, known for its commitment to quality and innovation. They have chosen Dautom as their trusted partner for their upcoming projects.

Job Title:Sr. L2 Infrastructure & IT Support Engineer

Role Summary

The IT Infrastructure Support Engineer (Level 2) will provide advanced technical support across network, server, and cloud infrastructure layers. The role involves leading and mentoring Level 1 engineers, ensuring secure and reliable IT operations, and supporting the IT roadmap.

Job Title: IT Support Engineer – Level 1

Location: Sharjah

Role Summary

The IT Support Engineer (Level 1) will provide first-line technical support for end-user devices, audio-visual (AV) equipment, and basic network/server room operations. The role ensures smooth IT and AV service delivery across Organization, supporting day-to-day operations and events.

Key Responsibilities

• Provide Level-1 support for desktops, laptops, printers, mobile devices, and Microsoft 365 applications.
• Set up end-user devices, install software, and manage user accounts.
• Configure and operate AV systems for classrooms, meetings, and events.
• Conduct basic network troubleshooting and assist with server room maintenance.
• Log incidents and service requests in ITSM tools, ensuring SLA adherence.
• Maintain IT/AV asset inventory and ensure endpoint security compliance.
• Collaborate with internal IT teams and external vendors to resolve technical issues.
• Provide after-hours support for critical IT/AV requirements as needed.

Requirements

• Bachelor’s degree or 3-year diploma in Computer Science, Information Technology, or related field.
• Minimum 3 years of experience in Level-1 IT support within enterprise or public sector environments.
• Strong troubleshooting skills for hardware, software, and AV equipment.
• Basic understanding of networking concepts and familiarity with ITSM tools.
• Excellent communication, interpersonal, and customer service skills.
• Flexibility to work evenings, weekends, and public holidays as required.

Dautom Company Introduction:

Dautom is a prominent name across the globe in IT consulting services. With a relentless commitment to innovation and excellence, we empower businesses to bolster their IT teams with top-tier talent.

Our greatest asset is our talented team of IT professionals. Our journey towards becoming an employer of choice has been built on a foundation of trust, respect, and unwavering support for our employees' growth and well-being.

We take pride in being a great place to work, and we invite you to explore what sets us apart in the world of technology and corporate culture.