About the Role

We’re looking for a skilled Network Administrator to join our IT Operations Team. This is a hands-on role responsible for managing network, infrastructure, and end-user support across multiple sites. The ideal candidate is a proactive problem-solver who thrives in both on-premises and cloud environments, and who brings a customer-first approach to supporting colleagues of all technical levels.

Key Responsibilities

End User & Systems Support

• Provide timely investigation and resolution of escalated IT issues.
• Support end-users via phone, email, remote tools, and in-person assistance.
• Deploy, configure, and maintain PCs, smartphones, printers, and collaboration tools.
• Manage onboarding and offboarding, including user accounts and access.
• Maintain inventory of hardware, software, and licenses.

Cloud & Security

• Manage Microsoft Entra ID, role-based access control (RBAC), and user/group administration.
• Deploy and manage Azure Virtual Machines, networking (VNets, subnets, load balancers, VPN gateways), and Intune/MDM solutions.
• Support cloud and hybrid IT environments (Azure, AWS, GCP).
• Investigate, diagnose, and remediate cybersecurity incidents.
• Contribute to IT documentation, SOPs, and governance practices.

Network & Infrastructure Administration

• Configure, monitor, and maintain LAN/WAN connectivity, firewalls, and security systems in a multi-site environment.
• Administer and optimize wireless networks.
• Manage VMware environments and virtualization platforms (e.g., VMware, Citrix, AVD).
• Perform daily infrastructure health checks, patching, and routine maintenance.
• Implement and manage data backup, recovery, and storage best practices.
• Other duties as assigned

Qualification & Education Requirements

• Completion of a two-year IT diploma or equivalent combination of education and professional experience.
• 5–8 years of progressive IT infrastructure experience, including at least 3 years in hands-on network administration supporting multi-site LAN/WAN environments

Preferred Skills

• Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software
• Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and scripting
• Support IT infrastructure and networking environment
• Configure and support PC, mobile and other hardware
• Implement data backup and recovery methods and apply data storage and management best practices
• Cyber Security skills, vulnerability assessment, penetration testing, Security Incident triage
• Holding one or more relevant Industry Certifications such as, A+, Network+, Security+, CCNA, MSCE/MCSA, Microsoft Azure Administrator (AZ-104) is desirable
• Experience with one or more CSP’s such as AWS, Microsoft Azure & GCP is desirable
• Experience managing Entra ID, user/group administration, and role-based access control (RBAC)
• Skilled in deploying, configuring, and maintaining Azure Virtual Machines
• Good knowledge of Azure networking, including VNets, subnets, load balancers, VPN gateways, and NSGs
• Experience with SASE, MDM and Microsoft Intune are desirable
• Critical thinking & active listening
• Good written & verbal communication
• Conflict resolution
• Teamwork
• Time Management
• Knowledge of current ITIL best practices

Why Join Us?

At Somerville, you’ll be part of a collaborative IT Team that values innovation, professional growth, and continuous learning. We invest in employee development through certification support and hands-on opportunities with modern cloud and security technologies. This role provides variety, ownership, and the opportunity to make a real impact in keeping our business connected and secure.

Additional Notes

This is an onsite, full-time role based upon 35 hours per week, Monday through Friday, 08:00 to 17:00 MT excluding holidays along with on-call rotation and support outside of these hours for critical operations and support situations as they arise.