Product Manager - Growth

We’re changing the way businesses manage payments and rewards. Since our first transaction in 2021, we’ve onboarded over 50,000 businesses, processed billions in payments, and issued billions of rewards points. As we continue to scale in Australia and launch into the US under PayRewards.com, our mission is simple: to turn every payment into an opportunity for growth and rewards.

At Pay.com.au, you’ll join a fast-growing team shaping the future of B2B payments. Our Elsternwick office is a hub of creativity, collaboration, and seriously great coffee—an environment where ideas move quickly and impact is felt every day. If you want to be part of a company with momentum, this is the place to be.

About the role

As the Product Manager – Growth, you will own the customer journey from sign-up through to verification. This includes onboarding systems, fraud controls, and CRO experiments, ensuring customers can join pay.com.au quickly and securely.

You’ll manage vendor relationships with IDV and fraud providers, partner with Compliance, and lead experiments to improve verification conversion. This role is critical to optimising our funnel performance and balancing user experience with compliance obligations.

Responsibilities

• Own funnel performance from sign-up → verification.
• Manage vendor relationships with fraud/IDV providers (Sardine, F1, FrankieOne).
• Partner with Compliance to ensure AML/KYC obligations are met.
• Run CRO experiments in the onboarding and verification journey.
• Monitor and report KPIs: verification rate, drop-off %, and verification time.
• Collaborate with Platform PM for seamless handoff from verified → activated.
• Collaborate with marketing, design, and engineering to implement growth levers at speed.

About you

• 4–6 years’ product management experience, ideally in fintech with experimentation experience.
• Analytical and CRO/experimentation background.
• Experience working with compliance and regulatory frameworks.
• Excellent stakeholder and vendor management skills.
• Customer-centric with proven ability to balance UX and risk controls.
• Execution-focused and comfortable with complex problem solving.

Why join us?

• Exciting FinTech Startup: Be part of a fast-growing fintech company with massive growth potential.
• Flexible Working Conditions: Enjoy flexible working arrangements and a great work-life balance.
• Inclusive Environment: Thrive in a culture that values creativity, innovation, and collaboration.
• Perks: Enjoy a casual work environment and the best coffee in town.