12-month contract (with potential extension) for an IT Support Specialist in Helsinki, Finland

About Company:

A global streaming platform offering a vast library of movies, TV shows, documentaries, and mobile games across multiple genres and languages.

Job Description

We are seeking a hands-on and reliable IT Support Specialist for a full-time, onsite role in Helsinki, Finland. This individual will be the primary point of contact for all IT-related needs at the local office, supporting both end-user devices and facility infrastructure. The ideal candidate is tech-savvy, organized, and capable of balancing routine support tasks with special IT projects.

Skills

• Exceptional communication skills, both written and verbal, are imperative.
• Fluency in English, with the ability to adapt to a business context proficiently.
• Proactive and self-directed, with a desire to take ownership of tasks and projects.
• Superior desktop support manner, characterized by patience and an ability to communicate technological concepts to individuals with various levels of tech proficiency.

Technical Proficiencies:

• Deep understanding of macOS and Windows support (Essential).
• Extensive experience with end-user hardware, including laptops, monitors, and peripherals.
• Practical experience supporting Google Workplace applications, such as Gmail, Docs, Sheets, and Meet.
• Familiarity with IOS and Android Operating Systems.
• Knowledge of ChromeOS is desirable but not essential.

Network Support:

• Knowledge of office networks and networking fundamentals.
• Strong ability to troubleshoot Wi-Fi and internet connectivity issues.
• Proficient in managing LAN connections, including switch ports and cabling.

Facility Support:

• Solid background in supporting Meeting Room Systems.
• Experience with Google Meet is advantageous but not essential.
• Comprehensive understanding of AV principles and hardware components.
• Experience supporting office printers and multi-function devices (MFDs).