Technical Support Engineer - Market leading global financial company

Mid-level

Contract: 12 months +

Location: Onsite 5 days a week, Central Dublin

Experience Level: 5+ years

No sponsorship available

We’re seeking a skilled Technical Support Engineer to deliver exceptional end-user support in a fast-paced enterprise environment. You’ll be the frontline expert, covering both 1st and 2nd line support, ensuring workplace technology runs smoothly while providing white-glove service to VIP.

What we’re looking for

• 4+ years’ IT support experience in enterprise environments (finance sector ideal)

Strong knowledge of:

• Windows 10 & Windows Server (2012/2016+)
• Active Directory
• Microsoft Exchange (EXCH & EXO)
• Microsoft Office Suite
• Microsoft 365 services (O365, Teams, Zoom, SaaS tooling)
• Microsoft Endpoint Manager / Intune
• Basic experience with PowerShell (Exchange Online/Azure)
• Confident supporting hardware: Thin Clients, Laptops, iOS devices
• Passion for improving user experience and maintaining high standards
• Calm under pressure, clear communicator, and confident supporting VIPs

Nice to have

• VMware Horizon / Omnissa Cloud
• Box
• IGEL UMS
• ServiceNow ITSM

What will you be doing:

• Resolve IT tickets across applications, devices, access, and infrastructure
• Escalate complex issues to L3/engineering when required
• Document fixes and build out the support knowledge base
• Spot support trends, recommend automation, and improve processes
• Provide incident response and root cause analysis
• Troubleshoot via service desk, email, Teams, phone, and walk-ups
• Deliver both remote and on-site support using efficient methods
• Set up, test, and deploy hardware/software (new builds, break-fix, MAC tasks)
• Provide white-glove customer service across all channels
• Proactively engage users to prevent issues before they escalate
• Follow up to ensure issues are fully resolved and users are satisfied
• Maintain and update internal and customer-facing documentation
• Log and track all activity in the service management system
• Identify recurring problems, propose fixes, and test new technologies
• Lead end-user tech projects: migrations, deployments, and new tool rollouts

This represents an excellent opportunity to work with a market leading global financial organisation. If your profile matches the above, please send your CV.