Track This Job
Add this job to your tracking list to:
- Monitor application status and updates
- Change status (Applied, Interview, Offer, etc.)
- Add personal notes and comments
- Set reminders for follow-ups
- Track your entire application journey
Save This Job
Add this job to your saved collection to:
- Access easily from your saved jobs dashboard
- Review job details later without searching again
- Compare with other saved opportunities
- Keep a collection of interesting positions
- Receive notifications about saved jobs before they expire
AI-Powered Job Summary
Get a concise overview of key job requirements, responsibilities, and qualifications in seconds.
Pro Tip: Use this feature to quickly decide if a job matches your skills before reading the full description.
Arcus Search are looking for a Head of IT Service Management for an organisation in the UAE to own and define the IT Service Management framework across the group.
Role: Head of IT Service Management
Location: Offices in Dubai & Abu Dhabi
Salary: 70,000 - 75,000 AED
The role:
You will own & define the Service framework across the company, and lead all areas within Service Management, from the Service Architecture, Service Management, and Service Level Agreements (internal & external). Ensuring a continuous maturity of the function.
You will own the ServiceNow platform, driving all enhancements, and integrating AI & Automation capabilities.
This will be the first hire into the ITSM capability, therefore, it requires a blend of hands-on operational work, as well as Strategic initiatives.
What you need:
- 10+ years of experience within ITSM
- High capability within ServiceNow - a must have
- Strong knowledge of ITIL v4, ideally SL or Master level
- Success implementations of ITSM transformations within an enterprise organisation
- Strong Leadership
If interested, please apply below with your CV.
Key Skills
Ranked by relevanceReady to apply?
Join Arcus Search and take your career to the next level!
Application takes less than 5 minutes