Job Profile

Reporting to the Head of Risk, the Operational Risk Manager plays a pivotal role in overseeing the company’s Operational Risk Framework, ensuring effective identification, assessment, and management of operational risks across the business. The role focuses on risks arising from inadequate or failed internal processes, people, systems, or external events, and works closely with Department Heads to ensure appropriate controls and mitigation measures are in place.

The successful candidate will be responsible for providing independent oversight and challenge to operational risk management activities, supporting business functions in embedding sound practices, and ensuring that identified risks are monitored and addressed. They will actively engage with senior stakeholders to assess exposures, advise on mitigation strategies, and ensure that mechanisms within the First Line of Defence are operating as intended. A key aspect of the role will be to maintain compliance with internal policies and external regulatory requirements while promoting a strong risk management culture across the organisation.

Strategic and operational

• Manage the development and regular review of Operational Risk Framework, supporting the Head of Risk in defining and maintaining the company’s risk appetite.
• Contribute to the design and implementation of ORM policies, procedures, systems, and processes, including the development of tools and practices to analyse and report enterprise risks, as well as conducting periodic reviews of metrics and limits.
• Monitor the effectiveness of controls and adherence to processes within the First Line of Defense.
• Build and maintain a comprehensive risk register and assist in refining risk appetite statements.
• Lead the execution of Risk Control Assessments (RCA) across all functions, ensuring major risks are identified and appropriately mitigated through observations, recommendations, and advisory support.
• Oversee the Operational Risk Incident Management process, ensuring timely and effective resolution.
• Support the development and delivery of a risk-specific communication plan to keep stakeholders informed, including providing training and ad-hoc risk advisory to First Line leadership.
• Manage the monitoring and reporting of Key Risk Indicators (KRIs) and Key Control Indicators (KCIs).
• Provide input into processes and controls for new business initiatives and products, ensuring operational risk considerations are embedded from the outset.
• Assist in developing models for risk scenario analysis related to operational risks and controls.
• Contribute to the identification, evaluation, and deployment of new operational risk systems.
• Train, mentor, and support junior risk staff to build capability within the team.
• Manage the monitoring and reporting of Key Risk Indicators (KRIs) and Key Control Indicators (KCIs).
• Provide input into processes and controls for new business initiatives and products, ensuring operational risk considerations are embedded from the outset.
• Assist in developing models for risk scenario analysis related to operational risks and controls.
• Contribute to the identification, evaluation, and deployment of new operational risk systems.

Requirements

• Degree qualified
• Equivalent certifications in risk management and governance will be considered an advantage.
• Minimum of 10 years’ experience in Financial Services, gained within the First and/or Second Line of Defence.
• Exposure to First Line business or support functions in full-service global financial institutions will be considered advantageous.
• Proven experience in designing and implementing Operational Risk Frameworks, with familiarity in broader Enterprise Risk Management viewed as a strong asset.