Network Engineer

Primary Skill: Meraki Wireless

Experience Range: 5-10 yrs

Location: All DXC locations (Delhi NCR , Bangalore, Hyderabad, Mumbai, Pune, Chennai)

Required Skills and Experience

• Experience in Datacenter LAN Management
• Candidate should have a deep understanding of Cisco Meraki and its protocols.
• Minimum of 4-6 years’ experience in L2 network Support. Proven ability in learning and upgrading new technologies/technical skills.
• Must be able to demonstrate excellent troubleshooting and problem-solving skills. Good communication skills
• Good understanding (of L2/L3 Level) of Switching & routing protocols, and products like: HP/Nexus Switches, DWDM and IPAM.
• Analyze/solve application -related problems - Use advanced network troubleshooting techniques required to analyze and solve application-related problems within large geographically dispersed networks as needed.
• Analyze/solve layer 1/2/3 problems - Perform troubleshooting techniques to analyze/solve problems - Perform fundamental network troubleshooting techniques required to analyze and solve Layer 1, Layer 2, and Layer 3 problems within large geographically dispersed networks.
• Analyze/solve protocol routing problems - Use advanced network troubleshooting techniques required to analyze and solve protocol routing problems within large geographically dispersed.
• Resolve basic application problems - Use troubleshooting techniques that are useful in resolving application problems as needed.
• ITIL V3 Foundation Certification is desired

Responsible for handling Incident Management

• Ensure resolution of most of the incidents and service requests

• Ensure resolution or recovery of service ASAP after implementation of solution / workaround for cases.

• Provide inputs to Deep Technical support team for problem management and resolution of major or elevated incidents

• Provide required updates to stakeholders involved in case of critical incidents like outages.
• 24/7 operational environment
• Prepare Incident reports for all the business-critical incidents and unscheduled server downtime.