Network Operations Center Engineer

We’re Hiring: 24/7 NOC Engineer – Belfast (Onsite)

We’re looking for a 24/7 NOC Engineer to join a busy Network Operations Centre team based in Newtownabbey. This is a fantastic opportunity for someone with IT/Networking experience – or a recent graduate with CCNA/Networking knowledge – who is eager to develop their career in a hands-on, fast-paced environment.

🔹 Location: Newtownabbey (onsite at Belfast NOC)

🔹 Type: Full-time, Permanent

🔹 Interview Process: 2-stage (via Teams)

🔹 Security Clearance: Required (or ability to obtain)

Shift Pattern

• 4 days on (7am – 7pm), 4 days off
• 4 nights on (7pm – 7am), 4 days off
• Repeat rotation

Key Responsibilities

• Act as the first point of escalation for customer calls.
• Log and manage faults/service requests via Remedy.
• Configure and troubleshoot Cisco, Juniper, Adtran routers/switches, DSLAMs, modems, and other IT systems.
• Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF.
• Liaise with third-party suppliers/field engineers.
• Monitor network health using SolarWinds.
• Maintain accurate ticket updates and shift handovers.

What We’re Looking For

• Some experience in IT Support, Helpdesk, NOC, or Networking (recent grads welcome).
• Basic understanding of networking concepts; CCNA or equivalent knowledge preferred.
• Troubleshooting and escalation skills, with high attention to detail.
• Good communication and customer service skills.
• Experience working shifts (in any sector) is a plus.
• Must be eligible to obtain Security Clearance.

What’s in it for You

• Career development and training opportunities (including Cisco exposure).
• Generous annual leave package (with the option to increase).
• Company-matched pension scheme.
• Access to Employee Network Groups and volunteering opportunities.
• Additional family-friendly and lifestyle benefits.