QNB Group
QNB3455 - Assistant Manager Partnership Management (Qatarization)
QNB GroupQatar4 days ago
Full-timeOther
About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary

The incumbent is primarily responsible to manage partnership relationship and provide prompt and reliable support to the merchant partners, redemption or contribution merchant partners, with the objective of expanding and deepening the relationship with new and existing loyalty partners. Additionally, the incumbent is expected to execute partnership plan to grow the partner base, extract maximum value from the partnership and maintain ideal mix of partners within the program with the objective of maintaining the position as Best in Class Rewards and Loyalty Program.

Essential Duties & Responsibilities By Dimensions

  • Shareholder & Financial:
  • Sound understanding of consumer marketing and technical product knowledge
  • Understanding of the various factors that affects the Bank’s financial & non-financial performance.
  • Good understanding of both Internal and External environmental factors including economic, political, social, competitive and regulatory to be captured in the business planning and operational processes.
  • Constantly review the changing market conditions and react to market dynamics effectively.
  • Observe and promote cost consciousness and efficiency, and enhance productivity, to minimize costs, avoid wastes, and optimize benefits for the bank
  • Implements KPI’s and best practices for Assistant Manager, Partnership Management
  • Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
  • Act within the limits of the powers delegated to the incumbent
  • Customer (Internal & External):
  • Initiate and oversee the on-boarding of new merchant partner to the loyalty program, ensuring customer can perform redemption at the Point of Sales terminals and customer can receive bonus points.
  • Provide timely assistance and support to the inquiries and issues raised by the merchant partners.
  • Generate and share periodic and relevant reports to the merchant partners, including partner performance or other information that is useful for reconciliation or deepening relationship purposes.
  • Assess each merchant partner performance and discuss with merchant partners on means to improve and increase customer satisfaction.
  • Handle partners’ inquiries and incidents and provide clear and prompt response, with evidence where necessary.
  • Good comprehension of the market and consumer behaviour generally
  • Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
  • Build and maintain strong and effective relationship with all other related departments and units to achieve the Group’s goals/objectives.
  • To assist customers in all their queries on Bank’s product and seek solution to their requests.
  • Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
  • Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
  • Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
  • Internal (Processes, Products, Regulatory):
  • Provide sound and timely business advice and reports to enable both day-to-day management decision making and arriving at strategic choices.
  • Ensure all regulatory related matters are strictly adhered to at every level of business under Group Card and Retail Payments management
  • Build and maintain strong relationships with both merchant partners and internal stakeholders to achieve goals and objectives.
  • Ensure information used to analyse Portfolio, financial and project performance are maintained, accurate and relevant.
  • Learning & Knowledge:
  • Provide feedback to the merchant partners on issues, inquiries or performance that will improve relationship with the bank and its customers.
  • Coordinate and/or provide refreshment training with selective or all merchant partners, to ensure merchant partners’ staff have the full knowledge of the program and assist QNB customers.
  • Set SMART goals and objectives. Deploy strong performance management discipline.
  • Effectively manage multi-cultural resources and sensitivities.
  • Proactively identify areas for professional development of self and undertake development activities
  • Seek out opportunities to remain current with all developments in professional field.

Education/Experience Requirements

  • Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
  • At least 4 years of relevant experience, preferably within a highly rated international bank.
  • Experience in payments industry would be an added advantage

Note: you will be required to attach the following:

  • Resume/CV
  • Qatari ID
  • Passport
  • Educational Certificates - Degree
  • Birth Certificate

Key Skills

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