IOT SUPPORT ENGINEER • SECURITY SYSTEMS

We are looking for a IoT Support Engineer to join our technical support team in Vilnius, Lithuania. You will work with the leading security systems solutions in the world.

Teltonika’s security business unit designs and manufactures advanced electronic devices for intrusion detection and building protection. Our products are used in residential, commercial environments to enhance safety and provide intelligent monitoring. Leveraging cutting-edge technologies, we aim to set new benchmarks in the security industry.

Teltonika provides an opportunity for every ambitious sales representative to improve their sales skills, develop comprehensive knowledge of products, and generate considerable earnings.

In this role, you will:

• Work with advanced security systems, including alarm control panels, modules, and communicators designed for professional applications.
• Gain hands-on experience with the proprietary KRbus system bus for seamless module integration.
• Work with GSM/LTE, LAN, and Wi-Fi technologies to ensure reliable connectivity with server, mobile applications, and central monitoring stations.
• Explore integration with modern wireless detectors and accessories using LoRa-based radio technology.
• Be responsible for arranging technical tasks for custom development projects and coordinating solution release to clients.
• Troubleshoot, provide assistance, and consult clients via a dedicated ticketing system or online meetings/chats if they are needed.
• Cooperate with RnD, quality assurance and project management teams to ensure the maintenance of the projects and that solutions reach the clients on time.

What we expect of you:

• Telecommunications, electronics, informatics, engineering education or previous work experience in technical or engineering fields.
• Passion for providing help to others, caring, willing to grow and enrich your technological know-how.
• Great communication skills, are capable of fluently speaking and writing in English (proficiency in other languages will be considered as an advantage.)
• Analytical and creative thinking and mindset for problem-solving and troubleshooting.

What we offer:

• Great opportunities to grow in a strong and rapidly expanding company.
• Interesting and ambitious projects of industrial security devices.
• Place where curiosity is key: here, we share knowledge and learn in training courses, conferences or business trips.
• Dynamic, challenging work environment and cooperation-based internal culture.
• Care about your emotional and physical well-being by offering flexible work schedules, hybrid work opportunities, the ability to work remotely.
• Company-paid sports activities (basketball, football, volleyball, yoga) and other sports events.
• Celebrating achievements and having fun together in team building, summer festivals, and other important occasions.
• Opportunity for solid bonuses when participating in the recommendation program.
• We delight with birthday gifts and rewards on work anniversaries.

Salary

We appreciate everyone's efforts and experiences, so we offer an attractive salary matching your skillset and field expertise. The salary for this position ranges from 11 Eur/h up to 18 Eur/h (~1800 Eur—2650 Eur) pre-tax, depending on your experience and expertise, with the option to get bonuses.

*In an employment agreement, we specify and define a fixed (tariff) hourly salary rate before taxes.

If you have questions, do not hesitate to contact our recruitment colleague Kristina Raguckienė by email [email protected]