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📢 We're Hiring: Technical Support Engineer (L2)
Location: Remote (candidates must be based in Israel or Ukraine)
Working hours: 12:00 PM – 9:00 PM, Monday to Friday
About the Role
We are seeking a highly skilled L2 Technical Support Engineer to join our team. This role requires a proactive problem solver with excellent communication skills who can support our customers in real time. You will serve as a critical link between our technology and our clients, ensuring smooth operations and exceptional service.
Responsibilities
• Act as a senior escalation point for complex technical issues
• Provide real-time remote support to customers, responding promptly to issues and requests.
• Connect securely to customer environments and troubleshoot problems using advanced tools.
• Monitor dashboards to detect anomalies, performance issues, and potential risks.
• Analyze issues to identify potential root causes and propose effective solutions.
• Collaborate closely with product and engineering teams to resolve complex technical problems.
• Document support activities, resolutions, and share knowledge with internal teams.
• Maintain clear, professional, and empathetic communication with customers.
Requirements
• Minimum 5 years of experience in a technical support, DevOps, or system engineering role.
• Proven ability to troubleshoot and analyze complex software/system issues.
• Experience with monitoring dashboards, diagnostic tools, and remote troubleshooting.
• Experience with SQL, REST APIs, JIRA, Postman, Grafana.
• Ability to read logs and detect failure points.
• Troubleshoot deployment issues and provide remote user support.
• Strong communication and customer service skills, with the ability to explain technical issues clearly.
• Self-starter comfortable working in a fast-paced startup environment.
• High level of spoken and written English is required
• Availability to work Monday to Friday, 12:00 PM – 9:00 PM.
Preferred Skills (Nice to Have)
• Experience with healthcare software, SaaS, or mission-critical systems.
• Familiarity with SQL, APIs, or log analysis.
• Previous startup experience.
📩 To apply, please send your CV to: [email protected]
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