We are seeking a skilled and motivated Freelance IT & Desktop Support Engineer to support dispatch-based onsite tasks. This role is not a permanent employment but a contractual/freelance opportunity, where tasks will be assigned on an hourly, half-day, or daily basis, depending on the requirement. The engineer will provide onsite IT and networking support for end-users, servers, and infrastructure in coordination with remote teams.

Key Responsibilities

• Provide L1 & L2 onsite desktop and end-user IT support (hardware, software, applications, peripherals).
• Perform server/rack hardware installation, upgrades, and replacements (HDD, RAM, NICs, etc.).
• Deliver “hands & eyes” support for Routers, Switches, Firewalls, and other network devices under remote team guidance.
• Troubleshoot and resolve LAN/Wi-Fi, DHCP, DNS, IP addressing, subnetting, and Ethernet configuration issues.
• Support Windows Servers, Active Directory, and user accounts.
• Assist in incident, change, and release management as per ITIL best practices.
• Provide support for mobile devices (Windows, iOS, Android, Blackberry) and third-party applications.
• Maintain ticketing updates, onsite documentation, and IT asset handling.
• Collaborate with internal teams, vendors, and clients to ensure timely resolution.
• Conduct preventive maintenance and report improvements for IT operations.

Required Skills & Experience

• Bachelor’s/Diploma in Information Technology, Computer Science, or related field.
• 2–4 years of proven experience in Desktop/System Administration and IT Support.
• Strong knowledge of networking fundamentals (TCP/IP, VLANs, routing, switching).
• Hands-on experience with Windows OS, Windows Server, and basic Linux troubleshooting.
• Familiarity with ITIL processes.
• Strong troubleshooting ability and customer service focus.
• Mandatory: German language proficiency at C1 level (with valid certificate).
• Preferred certifications: CCNA, MCSA, ITIL Foundation, CompTIA A+/N+.