Who we are

Factory is a B2B SaaS platform specifically designed to help SMB manufacturers and fabricators streamline their operations by managing orders, collaboration, job scheduling, and time tracking from a centralised platform.

We make a genuine difference in both their businesses & their lives - helping them transform their operations through smart technology.

The Role

We're seeking an experienced Product Designer to drive the end-to-end user experience and UI design function within our business.

Working closely with the Founder and CEO, this role is crucial in ensuring our customers achieve maximum value from Factory's platform through effective adoption and usage via both web and mobile.

What you'll be doing

• Own the end-to-end design process for key customer journeys across web and mobile - from research and discovery through to high-fidelity design and delivery
• Collaborate with cross-functional teams (Product, Engineering, Sales, Marketing, Customer Success) to deeply understand customer needs and business goals
• Plan and run user research to test assumptions, validate ideas, and uncover new opportunities
• Create flows, wireframes, and prototypes to explore and communicate your ideas
• Contribute to and evolve our design system to ensure a consistent and high-quality user experience
• Share your design thinking with clarity, engaging stakeholders in your process and decisions

What we're looking for

• 3–5+ years’ experience as a UX/UI or Product Designer in a B2B SaaS environment
• A strong portfolio demonstrating end-to-end design work across responsive web and native mobile
• Skilled in Figma, with experience developing interactive prototypes
• Comfortable leading or supporting user research - both qualitative and quantitative
• Experience working within and contributing to a design system
• Able to navigate ambiguity, simplify complexity, and balance detail with big-picture thinking
• Clear communicator who collaborates well and welcomes feedback from teammates and stakeholders
• (Bonus) Experience within the manufacturing industry, or dealing with SMB-sized business end users

What you'll bring to the table

• Strong problem-solving abilities and analytical thinking
• Ability to thrive in a fast-paced, dynamic environment
• Excellence in managing multiple complex design projects simultaneously
• Passion for helping businesses transform their operations through exceptional experiences
• Commitment to continuous learning and process improvement

What we offer

• Opportunity to shape the design function of a rapidly scaling SaaS business
• Autonomy, support & a fantastic globally distributed team
• Competitive compensation
• Surry Hills head office with great people, facilities & an authentic culture
• Be part of a team that's revolutionising how custom fabricators manage their businesses

This role represents an excellent opportunity for a Product Designer who enjoys making a difference for the clients & having the ability to help build the foundations for a rapidly scaling global company.