Utility Marketplace
Customer Care Manager / Product Owner
Utility MarketplaceBelgium6 days ago
Full-time

Do you want to help us develop the energy solutions of tomorrow?


At Utility Marketplace, we work hand in hand with our clients and partners to create products and services that make the energy transition a reality. If this mission excites you, you might be exactly who we’re looking for! 


Your Role 


The role involves managing customer service operations, ensuring customer satisfaction, and providing customer support. The role also includes gathering and analyzing customer feedback, and collaborating with various teams to enhance the product and service offerings. As part of the business team, you will: 


° Act as a Product Owner: 

  • Collect and translate customer needs into clear business requirements 
  • Oversee product development through backlog management, testing, and validation 
  • Contribute to ideation sessions to continuously improve our services 


° Be the main point of contact for our customers: 

  • Provide coaching and training on our platforms 
  • Respond to customer inquiries and resolve potential incidents 
  • Perform additional analyses on demand (business cases, sensitivity analyses, etc.) 


Your Profile 


  • Strong interest in the energy transition; knowledge of the energy market is a plus 
  • 3–5 years of experience in consulting or similar roles, with a solid technical foundation (software development) 
  • Analytical mindset with solid project management skills. 
  • Ability to work collaboratively with cross-functional teams 
  • Entrepreneurial spirit, eager to thrive in a dynamic start-up environment, with a “Swiss army knife” mindset 
  • Fluency in Dutch and French, with good working knowledge of English 
  • A strong mix of business intuition, technical expertise, and consulting rigor 


Why Join Us? 


At Utility Marketplace, you will join a passionate and ambitious team dedicated to building the tools that make sustainable change possible. We offer an innovative, fast-paced environment where your ideas truly matter. 


👉 Don’t wait any longer, apply now and help us make the energy transition happen! Contact us: [email protected]

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