Technical Support Engineer | Mid-Senior
Nord SecurityLithuania3 days ago
Full-timeInformation Technology
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The B2B Commercial Team is the engine driving Nord Security’s growth in the corporate cybersecurity sector.
Our focus is on strategic partnerships and integrations. Engaging with clients and delivering impactful business solutions that secure their digital presence – this is what fuels our drive and success.
The B2B Commercial Team is the engine driving Nord Security’s growth in the corporate cybersecurity sector. Our focus is on strategic partnerships and integrations. Engaging with clients and delivering impactful business solutions that secure their digital presence – this is what fuels our drive and success.
Main Responsibilities
Nord Security is a global leader in internet privacy and security solutions and Lithuania’s second tech unicorn. Established in 2012, Nord Security now has more than 1400 employees and serves millions of users worldwide. Our team has a global mission to shape a more secure and peaceful online future for people everywhere. With that in mind, we built several advanced cybersecurity solutions: NordVPN, NordLayer, NordLocker, NordPass, NordProtect, NordStellar, and Saily.
And we’re always looking to expand our team of:
Our focus is on strategic partnerships and integrations. Engaging with clients and delivering impactful business solutions that secure their digital presence – this is what fuels our drive and success.
The B2B Commercial Team is the engine driving Nord Security’s growth in the corporate cybersecurity sector. Our focus is on strategic partnerships and integrations. Engaging with clients and delivering impactful business solutions that secure their digital presence – this is what fuels our drive and success.
Main Responsibilities
- Become a technical expert on our B2B products;
- Take ownership of customer-reported issues and see problems through to resolution;
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues;
- Attend online meetings with clients (can be together with Account Executives or Account Managers) and provide technical know-how and guidance to potential and existing customers;
- Work with engineering, product, and customer experience teams to ensure speedy resolution;
- Collaborate with department leads to ensure that our team has all the necessary tech-related information;
- Contribute to our FAQs, which serve as our customer’s knowledge base
- 2+ years of experience doing technical product support;
- Outstanding customer service skills and empathy for customers;
- Excellent written and verbal communication skills (English);
- Very comfortable with technical concepts, great analytical skills, and can communicate complex network connectivity scenarios to a range of audiences;
- Able to work asynchronously with a globally distributed team
- Familiarity with networking, VPN concepts, and SaaS products;
- Familiarity with platforms such as Zendesk, SalesForce, Jira, and Confluence
- Gross Salary 1980 - 3800 EUR/Month
Nord Security is a global leader in internet privacy and security solutions and Lithuania’s second tech unicorn. Established in 2012, Nord Security now has more than 1400 employees and serves millions of users worldwide. Our team has a global mission to shape a more secure and peaceful online future for people everywhere. With that in mind, we built several advanced cybersecurity solutions: NordVPN, NordLayer, NordLocker, NordPass, NordProtect, NordStellar, and Saily.
And we’re always looking to expand our team of:
- Future shapers
- Restless achievers
- Self-movers
- Honest communicators
- Team players
- Access to Nord Security products. We build solutions used by millions of users worldwide, and you’ll get to experience our products firsthand;
- Professional growth. Internal and external events, online training, conferences, books - everything you need to reach full potential;
- Health benefits. Private health insurance, online and on-site workouts, consultations to feel and be your best;
- Mental wellbeing. Access to mental health tools like Calm, Headspace, and Mindletic. Options for therapy to keep your emotional wellbeing in check;
- Team spirit. Team buildings and parties with games, shows, tastings, food coupons, gifts, and it’s on us;
- More free time. Stay with us and additional vacation days will be added to your calendar;
- Additional paid leave. Additional days are covered by us in cases of illness or special occasions;
- Flexibility. Flexible working time arrangement
Key Skills
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