Microsoft Dynamics 365 - F&O System Administrator

About the Opportunity

We are seeking an experienced Microsoft Dynamics 365 Finance & Operations (F&O) System Administrator to join our IT team. This role is responsible for managing, maintaining, and securing our Microsoft ERP platform (Dynamics 365 F&O / SCM), ensuring stability, scalability, and 99% service uptime. The administrator will collaborate closely with Application, Infrastructure, and Vendor teams to support ongoing operations and future rollouts.

________________________________________

Key Responsibilities

Environment & Service Management

• Administer, configure, and maintain Dynamics 365 F&O environments.

• Manage release schedules, Microsoft updates, and patching.

• Monitor system capacity, availability, and performance, optimizing as needed.

• Maintain user permissions, security roles, and access reviews.

• Oversee backup management, disaster recovery, and business continuity processes.

• Support integrations with related platforms (Power BI, Azure services, third-party apps).

• Prepare and deliver routine service reports and system health updates.

Incident & Problem Management

• Act as primary contact for ERP support incidents and service requests.

• Log, troubleshoot, and resolve issues within agreed SLAs.

• Coordinate with Microsoft and external vendors to investigate and close escalations.

• Analyze recurring incidents and implement problem resolutions.

• Provide field support, guidance, and training to end-users and helpdesk staff.

Change, Release & Patch Management

• Plan and implement approved system changes, code migrations, and environment refreshes.

• Manage upgrade cycles, patch deployments, and security updates following change-management standards.

• Support DevOps activities, customizations, integrations, and reporting initiatives.

• Maintain baseline configuration documentation and compliance reports.

Capacity, Performance & Availability

• Benchmark ERP performance and recommend optimization strategies.

• Automate housekeeping and alerting for logs, storage, and resource utilization.

• Ensure robust disaster-recovery testing and backup verification.

Collaboration & Compliance

• Work closely with Infrastructure, Application, BI, and ERP functional teams to ensure seamless system operation.

• Enforce IT policies, security guidelines, and release management procedures.

• Champion service improvements and efficiency initiatives.

________________________________________

Qualifications & Experience

• Bachelor’s degree in Computer Science, Information Technology, or related field.

• 8+ years overall administrative experience, with 3–5 years in Dynamics 365 F&O / SCM, DevOps, or Azure administration.

• Proficiency with Lifecycle Services (LCS), ERP cloud administration, and security configuration.

• Strong understanding of Azure services, SQL, Power BI, and integration concepts.

• Hands-on experience managing environments, monitoring, and performance tuning.

• Familiarity with ITIL processes and service-management best practices.

________________________________________

Certifications (Preferred)

• Microsoft Certified: Dynamics 365 Finance & Operations / Supply Chain Management (System Administration).

• Azure Administrator or equivalent certification is a plus.