Summary

As a UX/UI Design Specialist, you will play a pivotal role in shaping digital banking experiences that are intuitive, secure, and customer focused. Working within a dynamic, cross functional team, you will combine user research, design strategy, and interface design to deliver innovative solutions across web and mobile banking platforms. Your work will directly support our mission to enhance user satisfaction, drive digital adoption, and meet regulatory and business goals in a highly competitive financial environment

Major Responsibilities

• Customer Centric Design: Leverage deep user research and behavioral insights to design end to end customer journeys tailored to the needs of retail and corporate banking customers.
• UX Research & Testing: Conduct structured user research, usability testing (remote/in-person), A/B testing, and feedback loops to validate design decisions with real customer input.
• UI Development: Translate UX insights into high fidelity UI designs, prototypes, and interaction models that align with branding, accessibility, and compliance standards in banking.
• Cross-Platform Design: Design and optimize responsive user experiences across mobile apps, internet banking, and internal platforms.
• Stakeholder Collaboration: Work closely with Product Managers, Developers, Risk, Compliance, and Business teams to align design decisions with strategic objectives and regulatory requirements.
• Design Systems & Guidelines: Maintain and enhance a design system aligned with regulatory expectations and security standards, ensuring consistency and reusability across channels.
• Data Driven Improvements: Use analytics tools (e.g., Hotjar, Google Analytics, UXCam) to gather usage data and continuously improve digital touchpoints based on KPIs such as conversion rates, task completion, and drop-off rates.
• Innovation & Trends: Stay ahead of UX/UI trends in digital banking, mobile first design, inclusive design, and accessibility to support future ready product development.

Qualifications

• Bachelor’s degree in Design, Human Computer Interaction (HCI), Psychology, Computer Science, or related field.

Experience

• 4 - 6 years of experience in UX/UI design, preferably in financial services or regulated industries.
• Hands on experience with tools such as Figma, Sketch, Axure, Adobe XD, InVision, or similar.
• Strong portfolio demonstrating UX research, wireframes, UI designs, and design process.
• Familiarity with agile methodologies and cross-functional collaboration.
• Experience designing for secure environments with considerations for authentication, data privacy, and usability.

Key Competencies

• Deep understanding of UX best practices in digital banking.
• Strong visual design sense with a clear understanding of grid systems, typography, and responsive design.
• Ability to navigate ambiguity and bring structure to complex design challenges.
• High attention to detail and a methodical approach to testing and validation.
• Strong communication and presentation skills, with the ability to influence decision makers.
• Customer empathy, creative thinking, and a passion for solving real problems.