Central Operations Group Head (Office of the President / Office of the Chief of Staff)

The Central Operations Group Head is responsible for providing strategic leadership and operational oversight across multiple critical functions, ensuring efficiency, and service excellence. This role encompasses the management of Operations, Information Technology and Project Management to support the bank’s business objectives. This role will report to Chief Executive of the Singapore Branch.

Key Responsibilities

1. Operational Oversight

• Lead and manage the Central Operations Group, comprising of:
• Operations: Wealth (Private Banking) Operations, Treasury Operations, Trade Finance Operations, Loan Operations
• Project Management
• Information Technology

2. Risk & Compliance

• Ensure full compliance with internal policies, regulatory requirements, and industry standards.
• Establish, monitor, and maintain operational risk indicators and controls to mitigate fraud and financial or reputational losses.
• Oversee business continuity planning (BCP) readiness and facilitate periodic testing and reviews.

3. Process Improvement

• Drive business process re-engineering initiatives to enhance service quality, cost efficiency, and operational control.
• Lead change management programs, including system upgrades and automation projects.

4. Performance & Service Delivery

• Monitor and analyze KPIs and SLAs to ensure operational targets are consistently achieved.
• Conduct regular service reviews with vendors and banking partners to maintain high service standards.

5. Project Management

• Supervise the delivery of a portfolio of projects focused on process enhancement, product development, and automation.
• Provide guidance to the project management team to ensure timely and successful execution.

6. Information Technology

• Oversee IT functions, including: Banking and Wealth Application Support, Application Development, and IT Infrastructure and Operations
• Ensure adherence to IT-related audits, control mechanisms, and compliance requirements.

7. Documentation & Training

• Oversee the development and maintenance of operations manuals, user guides, and training materials.
• Promote cross-functional training and continuous professional development within the team.

Qualifications:

• Bachelor's degree relevant to the job, preferably in Business Management
• 12-15 years of experience in banking operations with at least 5 years in a leadership role
• Proven track record in managing operational teams and projects
• Familiarity with core banking systems, wealth management platforms and IT infrastructure (Preferred but not required)
• Core competencies should include:
• Strategic Leadership – demonstrated ability to set a clear vision, align cross- functional teams, and drive organizational objectives effectively
• Operational Excellence- proven expertise in process optimization , cost control and high quality service delivery across operational units
• Risk and Compliance Management- Strong understanding of regulatory frameworks, operational risk controls and compliance standards within the final services industry
• Project & Change Management- Skilled in leading complex , multi -stakeholder projects and managing organizational change initiatives
• Technology Acumen- familiarity with banking applications, IT governance, digital transformation and cybersecurity principles
• Analytical & Problem-Solving Skills- ability to interpret operational data, identify trends, and implement effective, data driven solutions
• Stakeholder management- Excellent communication and negotiation skills for engaging with internal teams, senior leadership and external partners.