Alaska Pacific University
Network
Alaska Pacific UniversityUnited States3 days ago
Full-timeRemote FriendlyInformation Technology
As a non-profit institution, APU aims to offer highly competitive compensation when considered wholistically, combining a positive work experience with a generous benefit package and fair salary compensation.

In living this philosophy, APU engages in evaluation and purposeful investments in:

Quality of work environment

Meaningful work, feedback, and valued contribution

Monetary compensation for time and effort

Benefits that add to quality of life

The right-fit employee for APU is someone who shares the APU values and mission, someone who desires to be part of a small team and work interdependently, someone who works hard but also values time off and a work-life balance, and someone who is looking for a meaningful work experience.

[The Network and Systems Engineers role is to ensure the stability and integrity of the Universitys voice, data and wireless network services and server infrastructure. This is achieved by planning, designing, and developing local area networks (LANs) and server technology across the organization. In addition, the Network and Systems Engineer will participate with the installation, monitoring, maintenance, support, and optimization of all network and server hardware, software, and communication links. This individual will also analyze and resolve network and server hardware / software problems in a timely and accurate manner, and provide end user training where required.

  • REPRESENTATIVE DUTIES**]{arial",sans-serif"=""}
  • Maintains all desktop computers, software installations including licensing compliance throughout the organization
  • Workstation imaging and remote application delivery
  • Management of corporate cell phones
  • Support help desk ticketing system including staff, new employee/student procedures, inventory management preventative maintenance and reporting operations.
  • Help desk ticket assignments based on which resource is deemed best suited to perform root cause analysis and problem resolution.
  • Ensures that the problem ticket owner is following established processes and helps manage the required resources
  • Responsible for network managed services such as antivirus, desktop imaging, printing
  • Windows server administration and maintenance
  • Server, database and file backup/restore
  • Deliver technology solutions and resources appropriately and timely
  • Develops and/or communicates the problem management process and its relevant critical success factors
  • Manage VoIP phone system
  • Ensures that problems in the environment are entered in the problem management ticketing system in a timely manner with accurate information
  • Performs upfront root cause analysis to understand the impact, severity, and risk of the problem; determines what work-arounds and known error exist; and assigns a priority to the ticket.
  • Serves as an active member of the critical incident, change, configuration, availability, and event management process and teams, and works to provide seamless process and data integration among these process modules
  • Participates in problem management technology evaluations and decisions and manages the day-to-day use of problem management tools
  • Exercises discretion and judgment in the development and support of the system and community
  • Performs Network connectivity and troubleshooting for users and peripherals
  • Manages implementation of and resolves issues to all telephony products throughout each of APU on campus and off-campus locations

**KNOWLEDGE and SKILLS **

Attention to detail

Excellent desk side manner when helping end users and teammates; excellent customer service skills

Strong work ethic

Demonstrated experience managing end user devices on a corporate network

Understanding of naming conventions, standards, and the discipline to follow them

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